What owners say about the service department at Bob Howard Buick GMC
Most people pick a Buick or GMC dealer in the showroom. They find out what that dealer is really like in the service lane, on the third visit, when the salesperson is long gone.
Owners describe their Bob Howard Buick GMC service visits in their own words, and every claim can be checked before you book. Where a review and our service page do not line up, we say so. A dealership earns its place in the service lane.
Keep reading below, then schedule a test drive in Oklahoma City. Bringing your own numbers to the lot settles this faster than any spec sheet.
Why Buick and GMC owners judge a dealer by its service lane
A car is sold once and serviced for years. Dealerships wrote more than 276 million repair orders in 2025 (NADA Data, 2025), so the service drive is where most customer relationships actually happen.
What owners want from that visit is simple: to be told what is going on. J.D. Power found that 22% of new-vehicle buyers want a follow-up after delivery, and 53% of those buyers never get one (J.D. Power, 2025). An advisor who calls back stands out for that reason.
Which Bob Howard store do these reviews belong to?
They belong to Bob Howard Buick GMC at 13300 N Broadway Ext, Oklahoma City, OK 73114. Our service department works on Buick and GMC cars, trucks, and SUVs. Other Bob Howard stores sit within a few doors of us, and they are separate dealerships.
| Store | Address | New vehicles sold |
|---|---|---|
| Bob Howard Buick GMC (this store) | 13300 N Broadway Ext | Buick and GMC |
| Bob Howard Chevrolet | 13130 Broadway Ext | Chevrolet |
| Bob Howard Nissan | 13200 Broadway Ext | Nissan |
| Bob Howard Chrysler Jeep Dodge Ram | 13252 Broadway Ext | Chrysler, Jeep, Dodge, and Ram |
Eight of our own reviewers mention Bob Howard Chevrolet by name, so customers already mix the stores up. Before you trust a review, check that it names a Buick or a GMC and that the listing shows the 13300 address.
Service advisors who keep owners updated while the car is in
Owners name their advisor, and they say what that advisor did. In a September 2026 Google review, Mario R. wrote: “My service advisor Chad always takes care of me. I dropped my truck off on a Wednesday, it was diagnosed the next day. Had a major repair done and was driving my truck the following Monday. Great job!”
That is a timeline you can hold us to: a diagnosis the next day, and the truck back by Monday after a major repair. Your repair will have its own timeline, so ask for it at drop-off. Ask who your advisor is, and whether they will call or text you when the diagnosis is done.
How long a routine service visit takes, in one owner’s words
Routine work can finish the same day. In an August 2026 Google review, David W. wrote: “Coolant, brake, and transmission flushes & service, along with a complete fuel service … all completed in several hours!! Great job; VERY pleased!! Randy, the service tech is the best! See service advisor Chad Dear who will get you taken care of!!”
Ask for a finish time when you hand over the keys. Our About page lists service hours of 7:00 AM to 7:00 PM, Monday to Saturday, and we are closed Sunday. If a weekday does not work for you, our service page lists Saturday appointments at 15% off any service or repair.
Loaner vehicles and ride help while your car is in service
Our About page lists a shuttle service and loaners if needed. The reviews quoted here praise updates and speed, and none of them mentions a loaner or a ride.
So treat the shuttle and the loaners as something to confirm. Ask at booking whether one is set aside for your day. If you bought a CarBravo certified used vehicle, the CarBravo page lists courtesy transportation when the vehicle needs warranty repair.
Truck service for a Sierra or Yukon after the sale
A truck stays on the road for a long time, and the upkeep adds up. AAA’s 2026 driving costs study put half-ton pickups at about $1.10 per mile to own and operate, 48 cents more than small sedans (AAA, 2026).
The factory warranty covers the first stretch. GMC lists basic coverage at 3 years or 36,000 miles, whichever comes first (GMC, 2026). After that, the service lane is yours. We sell the Sierra 1500, Sierra HD, and Yukon, and our service page describes Certified Service experts for Buick and GMC cars, trucks, and SUVs.
Parts matter just as much on a truck. Our parts center says it keeps a large inventory of factory OEM parts in stock. You can order online for pickup, and the store calls when your order is ready. Our service department will install OEM parts you buy from the parts center.
Owner praise checked against our service page, theme by theme
Hours and parts are on the page in plain words. Loaners and technician training need a question at booking.
| Owner theme | What reviewers say | What the service page lists | How to check |
|---|---|---|---|
| Updates during repair | Advisor Chad named for taking care of a major truck repair | Certified Service experts for Buick and GMC cars, trucks, and SUVs | Ask who your advisor is and how they will reach you |
| Turnaround | Flushes done in several hours; truck driving again by Monday | Service hours Monday to Saturday, 7:00 AM to 7:00 PM | Ask for a finish time at drop-off |
| Loaner and ride | No quoted review mentions a loaner or a ride | A shuttle service and loaners if needed | Ask at booking whether one is set aside for your day |
| Parts | Not raised in the reviews quoted here | Large inventory of factory OEM parts in stock, with online ordering for pickup | Ask whether your part is on the shelf before you book |
| Technician skill | Reviewer calls technician Randy the best | Certified Service experts, with no training detail | Ask how your technician was trained |
Two places owner praise and our service page do not line up
The first is loaners. The page lists them and the quoted reviews do not mention them, so we have no owner’s account of one to point to. Ask for it at booking and get a yes or a no before you drop the car.
The second is training. Our service page says Certified Service experts. The words “factory-trained” appear on our site only in the certified pre-owned section, about the technicians who do the 172-point inspection. If training matters to you, ask your advisor how your technician was trained.
What to ask before you book a service visit
A few plain questions tell you how a service lane runs. The answers cost a phone call.
| Your situation | Ask this at booking | What our page lists |
|---|---|---|
| Your truck tows or hauls often | Ask for tire tread depth. NHTSA recommends replacement at 2/32 inch (NHTSA, 2012) | Tire price match guarantee on eligible brands |
| Summer heat in Oklahoma City | Ask for a battery test. The city averages 73.4 days a year at or above 90 degrees (NOAA, 1991-2020 climate normals) | Free battery test |
| You can only come on a weekend | Ask for a Saturday slot | Saturday appointments at 15% off service or repair |
| You need a ride home | Ask if a loaner or the shuttle is open that day | A shuttle service and loaners if needed |
| Your repair needs a part | Ask if the part is in stock | Factory OEM parts in stock |
Frequently asked questions
How much is an oil change at Bob Howard Buick GMC?
Our service page lists an oil and filter change special at $49.95 for up to 6 quarts. It applies to Buick and GMC vehicles only and excludes diesel and synthetic. Specials change, so confirm the price when you book.
Can I book a service appointment online?
Our service page offers service scheduling and links a Schedule Service form. You can also contact the store directly to set a time.
Can I order parts online and pick them up?
Yes. Our parts center takes online orders for pickup and calls you when the order is ready. If you want our service department to install the part, it will install OEM parts bought from the parts center.
What does the tire price match guarantee cover?
It covers eligible tire brands, with a 30-day refund of the difference. Our service page lists it as expiring 12/31/2026. We also list a $1.00 alignment with the purchase of four tires.
Does the service department work on trucks and SUVs, or only Buick cars?
It works on both. Our service page describes Certified Service experts for Buick and GMC cars, trucks, and SUVs, which includes the Sierra and the Yukon.
Is your service department the same as Bob Howard Chevrolet’s?
No. Bob Howard Chevrolet is a separate store at 13130 Broadway Ext. Our service department is at 13300 N Broadway Ext and works on Buick and GMC vehicles.
Do CarBravo certified used vehicles get courtesy transportation?
CarBravo lists courtesy transportation when the vehicle needs warranty repair. It also lists 24-hour roadside assistance and access to 3,800+ Certified Service Centers.
Judge us in the service lane, and call us first
The owners quoted above do not describe a showroom moment. They describe an advisor who answered, a truck back by Monday, and a technician who finished several flushes in hours.
You can test every one of those things before you hand over the keys. Call the service desk with the questions above, and the answers you get are the dealership you will be living with.
Bob Howard Buick GMC service open six days, OEM parts stocked
The checks above come down to a service lane you can call and test, and ours is open Monday to Saturday, 7:00 AM to 7:00 PM. Owners rate us 4.4 stars across 3,983 Google reviews, and 3,142 of those are five star.
In a September 2026 Google review, Montana D. wrote: “Working with Ramsie in service was a great experience! Very communicative and professional throughout the repair process”. In an October 2026 Google review, Deb T. wrote: “As always, Chad was terrific. He takes such good care of our GMC Acadia. I have never had a negative experience with either the service department or the parts department.”
We offer Saturday appointments at 15% off, a shuttle service and loaners if needed, and factory OEM parts in stock that you can order online for pickup. Our Certified Service experts work on Buick and GMC cars, trucks, and SUVs at 13300 N Broadway Ext.
Checking a service lane before you book takes one call, and Bob Howard Buick GMC answers it six days a week. Book your Buick or GMC visit at our Broadway Extension store in Oklahoma City.
Bob Howard Buick GMC answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Oklahoma City showroom, or call (405) 928-0697.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Bob Howard Buick GMC for complete details regarding current vehicle inventory, pricing, and equipment.
