Bob Howard Buick GMC Reviews & Testimonials
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I bought a 2021 GMC Acadia Denali in Dec. 2020. I was told it came with 1 free oil change within the first year. On October 1st I had an oil change scheduled for 9:00 that morning. My mileage was less than 3000 and the oil life reading was down to 19%. At 10:00 I noticed them parking my vehicle out front. I figured it was ready so I waited to be notified. 15 minutes passed and no one came. Finally I went out into the service area to ask the service rep. about my vehicle which had been parked out front for nearly 20 minutes. I asked why ...
Professional care, quick, efficient, no hassle. Great customer service. Technicians and support personnel make you feel at home. Looking for truck service? Check out Bob Howard GMC.
Visited the dealership for my first oil change and rotation which was part of the new car benefit. I was greeted by David Hoffman who was very friendly and efficient in arranging for this service. I was very happy with the overall service of this group. Thanks. Harold
Very professional and efficient. They made some sensible recommendations and proceeded to get the work done. Very well done. Good service agent as well David.
. Recently David Hoffman and Peggy Jones have taken care of my needs. They are outstanding and I would give them the highest rating possible . Dan Hays Edmond, Okla.
We were in Oklahoma City … 9 hours from home … when our check engine light and another message for service came on last Friday, August 13. Of course, that far from home, we needed to get this checked out. We googled for nearby Buick dealerships and made our way … in one of THE worst thunderstorms we’ve ever driven in … to Bob Howard. We pulled in around 4:20 p.m., hoping we could get some help, but worried that it would be too late in the day for any. David Hoffman immediately wrote up a service ticket and checked with his techs to see ...
Great dealership to take your vehicle too for scheduled maintenance! Peggy was very helpful on all issues with my truck. Great service for a great price!
I worked with David Hoffman. He was no nonsense, got my car fixed up and caught a few maintenance issues and we got it all taken care of quickly. If I need anything in the future I’ll be calling him!
Very good, very FAST service. I made a next day appointment on a Sunday night and had three different services done by the next evening (oil and lube, recall work, and a sensor to alleviate a check-engine light). I worked with David and the whole thing was pretty painless.
Excellent Excellent Excellent Chad he such A WONDERFUL Person Always Willing to help and Service My Car Chad and Mechanics they ROCK Chad will Always Always Have My Business.Thank Chad Rock.
David Hoffman is very professional and is very helpful. He always keeps me informed of my service progress and upfront with cost. David had earned my respect and trust in two visits.
Trusted these guys for years! Take great care of my multiple GMC vehicles, including a 2017 Acadia, 2018 Sierra Denali, and a 2019 Sierra Denali 2500 Duramax.
Peggy Jones at Bob Howard Buick has always taken good care of me. I would highly recommend her to anyone who needs repair work done.
Service at Bob Howard. David was my service manager. He was very helpful. All service was Done promptly. Five stars.I will return for service. They scheduled me promptly.
Service associate was wonderful along with quick oil change, filter change and tire rotation. Excellent service and I highly recommend having you maintenance work here.
David H. took really good care of me for my first oil change and tire rotation! Service was fast and they even had a warm breakfast from Chick Filet!!! Looking forward to many years of business with these folks!
Took vehicle in for oil and filter change and tire rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate and minimal surge under light load but not all the time. The service licensed technicians did not discount my concern and test drove it several times and reported there was a problem. After thorough investigation they found the torque converter was the problem. At the end the R & I transmission, replaced torque converter, filled with new fluid, and set fluid level. Afterwards the technicians test ...
Very pleased with our service advisor David Hoffman. As an older customer, he explained to our understanding what repairs were necessary or not. Appreciated his patience!
Called this morning to get in for an oil change, tire rotation and fuel induction service. Was able to get the car in and out in just a few hours. Thanks David Hoffman for taking great care of us!!
I was traveling across the country when I suspected a faulty starter. My Service Advisor had me back on the road in less than three hours. New, modern facility with comfortable customer waiting area. I was very happy with the experience I had there.
Excellent service. Senior Service Advisor David Hoffman went above and beyond to obtain the necessary part (which had to be ordered) to ensure repair prior to a planned road trip.
Great customer service, would recommend to anyone. Very easy to work and my truck was done in an ample amount of time. It was very easy to make an online appointment and get taken care of
Good people and awesome buying process. 5th vehicle we?ve purchased from there.
Cory Gregory was an excellent salesman and very knowledgeable about the different trucks! He helped us determine which truck was right for us and made the experience very pleasant.
Bodie was an excellent Salesman! We will be back! Make sure you ask for Bodie when you go to biy a new or used car from Bob Howard.
David did a great job as always keeping me informed although the repair took much longer than expected. The repair was done correctly. I’d recommended third service dept.
Chad was amazing!! He made sure I was updated during my service appointment. Gave me a discount without even asking. I definitely recommend Bob Howard Buick GMC and their service department.
First visit for an oil change new to the area. Felt I was well taken care of and my questions we all answered. Service Advisor had full product knowledge
Best place to work in the state... if you love helping people and don’t mind long hours, Bob Howard is the place to be. From cashier to GM everyone loves helping customers and it shows. Love the salesman I work with, all forty five of them. I don’t just work here... I live here. I also by all my cars here.
This dealership is awsome. Erik Hill, Dwight and Cody were professional. Erik didn't try to put us in a vehicle that we didn't want. We told Erik what we wanted and he did that exactly. Most salesmen will try and convince you to get in a brand new vehicle. Not Erik for sure he did not hesitate at all to put us in what we wanted. I have been through alot of dealerships for cars and this was the most quickest and no hassle buying process ever. Thanks Erik
Always very friendly and takes good care of my car.
Purchased a 2021 GMC Canyon, Denali. Ryan was a very knowledgeable, professional, and salesperson. I would have no reservations about recommending Howard Buick GMC to anyone.
Took my truck in for service . Clean and friendly service . Took care of my problems in a timely manner . I will continue to take my vehicle there for all services.
I've found Bob Howard's service center to be of top notch quality and they've taken very good care of me as a repeat customer. Thanks guys and gals. Great job!
No hassle car buying. Would recommend anyone that is looking for a good car buying experience. Fast process that went very well. Friendly staff and no pressure to purchase.
I had an excellent service experience at Bob Howard GMC. David was very helpful. I would Recommend this department to anyone who needs service on their GMC vehicle.
Very friendly and fast. They checked out my problem I was having but could not pinpoint it. They did not charge me but most of all they did not try to sell me unneeded services.
Our salesperson Ryan Allison was fantastic. Down to Earth, straight shooter. I didn’t feel like I was schmoozed! He and the finance manager, Charles, helped us get out our negative equity situation and they gave us way more for our trade! Fantastic deal on a new 2020 Terrain! We shop around but always end up buying from them. Look for Ryan Allison they next time you want a car!
David makes the difference. Always offers good objective advice... isn’t pushy... honest. I will be bring my Chevy truck here for future service when needed
I recently bought a vehicle at Bob Howard GMC. I much enjoyed the experience there. They where super helpful in helping me find a knew vehicle.
The salesman Bodie was friendly and knowledgeable about Buick, without pressuring me to purchase a car. Taylor was very informative and helpful with a financing information. Dwight was extremely knowledgeable and helpful about the warranties available, while keeping the monthly payment at reasonable price.
Clean transaction. Did what they said they would do. Great follow up prior to the sale answering my questions. We are very happy with the transaction.
I received excellent service from Bob Howard GMC. They were professional in repairing my vehicle and in their communication with me regarding the repairs. However, I did not like the treatment I received from CarShield and I will not refer them to family and friends!
Everything was amazing from the beginning of my visit all the way till the end. I was very satisfied with my new car, the buying process and the customer service at the dealer.
My truck I use for work had an issue, dropped and repaired same day! So glad Peggy (service writer) and the tech gave me that special attention. This is why I continue to return!
Peggy in service is the most helpful service advisor I have ever worked with. She made sure the repairs were completed as described in the quote and also made sure I had a loaner to drive while the repairs were being made. Always ask for Peggy and you will not be disappointed!
Our sales person named Myron did a great job throughout the sales Process. The dealership staff was accommodating and helpful. Trade in valuation process was done very well.
I came in contact with 3 employees who were all very friendly and helpful. This was by far the best customer service experience I’ve had at any type of store in a very long time!
Myron and Jay did a great job helping us purchase a new vehicle. They were both very informative and extremely helpful. Would definitely recommend this dealership.
Great service friendly staff did what I asked him to do Truck wash ready on time Update on my vehicle before the warranty ran out will be good for another 30,000 miles
Everything in my experience was good except a couple of things. When I came to pick up my car the clerk was sitting on her phone and I stood there until I finally said hello. And she just looked up like I wasn’t supposed to be there. Otherwise service was fine.
the service clerk told me 2 hours for oil change, so I said ok. They were done within 1 hour. That's what you call exceed expectations and great service. Thank you!
Fast courteous service. Very much appreciated Carl Odom (Service Advisor), and staff. I’m impressed with the quality of service provided by Bob Howard. Thank you!
I brought my Buick Enclave in due to the reduce engine light coming on. I had several repairs done it and the problem continued. Dustin in the service department has helped me with getting a computer analysis and getting a technician to help solve problem.
David was able to work me in for a oil change and brake flush on short notice. They were able to get me in and out quick while I waited. And everyone was wearing masks and practicing social distancing.
Good service , very caring. They got me home and back to pick my car up. Car is driving smoothly again. I bring my car here for all it needs.
My elderly parents (95, 91) brought their vehicle in for service after I arranged an appt. I am in NJ, they live in OKC. Peggy Jones was just outstanding working with me on the phone and text as repairs were diagnosed. And she was wonderful with my parents when they brought the vehicle to the facility. Repairs done right at a fair price. This is why we continue to patronize this business. Thank you so much.
As always, clean, kind and budget friendly. Loyal customer For several years. No reason to look anywhere else. Great buy on tires and oil changes.
The service manager David was very helpful. He got my vehicle in quickly for service and was able to get me a loaner car. He was very approachable and responded quickly. He made the process run smoothly.
The sales team was very helpful in negotiating and answering my questions via email. It made the purchasing process very painless. Very good car buying experience.
Very impressive customer service and super clean and comfortable customer lounge. Fast, friendly and professional. Very impressed with Carl Odom! Highly recommend this dealership to others.
They were friendly and nice. They listened to what I said and wanted. They came through with the price and trade value for my car.
Carl was rapid to respond both with updates and answers to questions. I like the text communication and personal service!! The vehicle was returned with no smudges or grease after an oil change and 4 fixed recalls.
Carl was incredibly helpful and knowledgeable about my vehicle and took care of everything I needed quickly. Will definitely go back bc of him. Very pleasant experience
My SUV was in need of service before I went out of town. Service Advisor Carl got me in right away. Great service! I highly recommend them!!
Better experience this time than last. I appreciate getting the monthly opportunities for discounted service/maintenance. Had a good service assistant and did not feel pushed to get further service I can’t afford at this time.
Excellent. The service was excellent. I was waiting on immediately and the car was taking for a test drive to find out what the problem was. Then Maintenance proceeded to fix the problem in a very timely manner and I was very pleased with the outcome and the pricing. Thanks for your excellent service.
Dustin was great to work with- very good communication. The waiting facilities are pretty rough- I expect better and nicer, I left Lexis to go to GMC. Definitely need some work in comparison to Lexus.
Dustin was pleasant to work with in Service, I will definitely recommend. Thank you for taking care of my vehicle. I appreciate getting in and out the same day
First I would like to thank Dustin for being an awesome person. I purchased my vehicle at B.H. Therefore I get it serviced there as well and they always treat me like I were family, thx B.H. And thx Dustin 😁
Our Yukon was having battery problems and needed to have 2 recalls addressed. After determining the time required for repairs, it was determined the time would be too long to wait at the facility. Peggy arranged a Uber ride for me to my residence and back to the service department when repairs were completed. Peggy was very professional and addressed all repairs and costs.
Peggy Jones and staff are great. I’ve been taking my truck there since I bought it. Highly recommend this dealership. Well worth the drive for service
Peggy, my advisor is always great as well as the service. Always easy to reach and talk to. Very personable. Great customer service! Will always take my GMC there.
They listened to what I wanted, found a vehicle, traded for it, with no commitment from me. It was perfect. Went there to take a look at it and agreed to buy. Already had been given the price.
Made appointment and all went as promised. Oil change finished within an hour. I was very happy with The service and I would recommend this dealer highly.
Everyone was amazing, Brett, Cody, and Landrea. I told them my dream car and my budget and they found it and then offered to bring everything to me because I work odd hours so.
Took care of in a professional way thank you. We buy cars there and always good service . Seems as each person with issues are taking care of as if you was the only customer you have
Excellent service! I always appreciate the service I receive here. I’ve been to other dealers for service, but Bod Howard is better than the rest!
Perfect service. My truck likes him. David goes all out to see that the work is done. I bought my truck new in 05 and I always have all my repairs done here. No question.
Everyone was awesome ! Service was excellent as usual!! Great job!!
Repaired truck quickly and saved us from repairs not needed. Kept up to date, communication was great! Only service our vehicles at BOB Howard. TY
Excellent service they were extremely helpful and kind. Made the process easy. My family only buys from bob Howard. I will return for next car.
Have only used this place for routine service so far, but have always got me in and out quick! plan on buying tires from them, they have great prices.
Great service. Got me in quickly and provided metransport via Uber to and from my appointment. Friendly and courteous. About time for a modernizing facility!
Brought car in for regular oil change and service but they found some other issues. Explained which ones were most pressing and needed to be addressed immediately and which ones I could spread out over the coming months. Appreciated the time they took going over everything and not pressing me to do everything at once - gave me options.
Great customer service and very fast oil change, under 45 minutes without an appointment
David was knowledgeable and kept me updated thru the repair process. He dealt with the extended warranty reps and got the job done with me only having to pay the deductible.
Matt and Bodie worked well with each other and us as the buyer answer all our questions and facilitate a successful transaction. Top shelf men!!! Pleased to have worked with them.
The service was on time and quickly done. Carl kept me informed and arranged 3 drivers to get me home and back. The check out desk was very pleasant.
This dealerships was great and even came down on the price to sell to me! Very satisfied!
Went in to look for a car and Luckie was our salesman. He was great to work with, not pushy at all and got us a good deal! I usually hate shopping for a car. He was great to work with
My service rep is someone who I trust and he always provides the best service. Also keeps me informed throughout the process. I also appreciate the Uber lift back to my house so I didn’t have to wait.
Service representatives were very professional and polite. The service was preformed in a very timely fashion. I was very please with my experience. Thank you.
Able to get our one ton right in for service. Appreciate the quick oil change and service. Our work truck GMC has been great. Yeah
Very professional interaction with Sr Service Advisor David Hoffman He set up my repair appointment and was very helpful in getting it taken care of
Outstanding experience and customer service. Mr. Cahill and staff made sure the services provided were thorough, and completed in a timely manner. Much appreciated David Cahill and Bob Howard Service team!
They were very attentive and stayed in touch throughout the process. I would recommend them to all of my friends. They texted me during the day and I knew when things were ready. 5 stars
Very good experience they answered all my questions and were very nice. We will buy from them again. We were in and out very quickly. Very satisfied with this dealer
Very professional staff and quick to get my vehicle back to me. My unit was returned to me washed and spotless. I would recommend this service department to anyone.
Great service from your service department and David Hoffman. Explained repairs and completed work in timely manner. I plan to return in future for needed service.
Reviews & Testimonials | Bob Howard Buick GMC