Bob Howard Buick GMC Reviews & Testimonials
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Chad is the BEST service advisor out there, bar none!! GREAT service, thorough reporting of work being done and of issues found!
Made an appointment for 8am for an oil change, at 9:50am my truck was still sitting outside and hadn’t been serviced yet. Very poor, no need to make appointments
Great service, very helpful and friendly! Will buy more cars from this dealership in the future
Booked an oil change for Saturday morning. Was in and out in a couple of hours. No issues. Would recommend this Service Center.
Ramsie Watson greeted me at the service center. She explained what needed doing to the car and gave me a time of completion. Nice waiting lounge and the job was done on time. Ramsie was attentive and gave me an update along the way. Very pleased.
The service was quick and everything went well. Felt price was a little high for an oil change.
Had an issue with my DEF tank and took it to the BH service dept. Tuc diagnosed the issue and handled the problem within 24 hrs. Was very impressed with the professionalism of the staff
The service department went above and beyond. The tech did a great job repairing my truck and the service manager went out of his way and met me on Sunday to get my truck. I’m still shocked he was so accommodating. Hard to find these days.
They worked with us on our trade and new Terrain really efficiently. We came late and got out of there in about an hour and a half once started to make our deal. Edward did a really good job at not being pushy.
Mr.Chad Dear in the maintenance department is always AWESOME to work with oh yes.
The salesman and salesmanager were very nice and helpful they both made this purchase very easy and I will not have a problem dealing with Bob Howard Chevrolet ever!!!!! Great job guys and also the financial team!!
Jeff was my service advisor today. He was super kind and helpful. I’ll be asking for him the next time I’m in for a service.
Recently brought my new AT4X to Bob Howard GMC for its 1st service appointment. My advisor, Jeff Wilson, asked for my name right away, took my info, and asked if I needed a ride back to my house. This is the 1st time for me in all my years owning cars. Jeff was professional throughout the process, gave me info before driving and after my truck was done. I highly recommend Bob Howard and especially Jeff. Thanks, Bro!
I had shown up less than an hour before closing to look at a used vehicle. When I had arrived I had met Mark Samson and he greeted me very professionally and was happy to show me the vehicle I was interested in. After viewing the vehicle I had asked him to look at a newer vehicle for comparison and Mark was more than happy to go get it. I told him if you wanted to wait until the next day, I didn't wanna keep him late after closing. Mark assured me that he was more than happy to ... Read More DealerRater - May 22, 2026
The fastest dealership experience I’ve ever had once I made my selection. I was in and out in two minutes. Could not be happier with my purchase or the service.
Sales staff was helpful and transparent, service department was fast, efficient and courteous.. Highly recommended.
We knew exactly what we wanted when we came in, and after the test drive my daughter absolutely fell in love with the car. The dealership team was great to work with and really took the time to help us make it happen financially. They worked with me, met me where I needed to be, and made the whole process smooth and stress-free. I truly appreciate the effort they made to help get my daughter the car she loved. Highly recommend Bob Howard Buick GMC
Great customer service. They kept me informed on my car and sent an email showing how everything looked
Blake was amazing and immediately helped me right away and helped me find the perfect car!
Friendly professional employees. Blake provided superb customer service. I could not have been treated any better.
Tuc Balthrop took care of my car and did a great job. They changed the oil and inspected the car. Communication was great and service was timely and professional.
Alex is awesome, we’ve bought 2 trucks from him so far. The whole buying a vehicle process stresses me out but he makes it stress free and he’s a trustworthy guy. I recommend him to all my friends.
Had a great experience. Staff very knowledgeable and had exactly what I wanted. Will definitely come back for my next purchase.
Tuck took care of everything from setting the appointment to letting me know what they were doing. Great service!
Very professional and courteous. Very knowledgeable salesman. Would highly recommend this dealership to everyone looking to purchase a new vehicle.
Dealership exceeded my expectations. Team took care of all needs, answered all questions, handled the financing to my expectations and delivered the truck as promised. Excellent experience
Great experience all around. Ramsie was very attentive and communicative! Will definitely request her next time!
Great service during the sale and after. Ricky our salesman got the truck we were looking for and was able to get it delivered the next day.
Did not have an appointment but they got me in and taken care of same day. Great service.
Coming from range rover to GMC (Denali), I’m never wowed. The facilities aren’t super nice and the service is lackluster. However, they get the job done. I’ll keep coming back but don’t necessarily enjoy it…
David and the guys got me in and out and the issue repaired quickly and it was even under warranty. Yet to have a bad experience with the service department. Thanks guys.
Great experience and everything was handled very quickly. The staff was very polite and professional. I will be returning for future needs for the services they provide.
This dealership provided prompt and on time service with no hidden fees we will trust them with all are service needs
Ramsie Watson was very polite and courteous! Hope I get her next time I come in.
I got quick service and got Uber home and pick up after work was finished
My business will return to this dealership and to Blake Harris what a great experience from start to finish
The service people are wonderful especially David. He knows what I want and provides the quality. I love my new tires that he installed
I recently visited the GMC dealership for a vehicle repair while traveling from out of state, and I could not be more impressed with the entire experience. The team completed my repair flawlessly, working efficiently over a few days with just a couple of hours each day to get everything done perfectly.
Because I wasn’t local, I chose to stay in town for a few days—and I’m glad I did. Not only was the service exceptional, but the town itself was wonderful to explore while my vehicle was being taken care of.
The professionalism, attention to detail, ... Read More DealerRater - Mar 23, 2026
I dealt with service advisor Chad for four new tires and wheel alignment service for my Hyundai Santa Fe. The service and pricing were excellent. And I was able to get it all done in one trip. Chad was easy to deal with, and scheduled me after making sure he could get in the tires I specifically wanted. Then, he got me in on time, and got it done and my car runs great. And I had shopped around prices for the tires with the local tire places and the dealership service center had a better price --- and this ... Read More Google - Mar 18, 2026
I’m always well taken care of when I have my car repaired here. David Hoffman provides excellent service and communication.
Bob was very helpful and worked to ensure the deal was fair and beneficial to both of us. I would highly recommend this salesman and dealership.
David Hoffman is an excellent service. Writer listens to me stay in contact with me through the whole Repair very nice and very friendly
David in service has taken care of my cars for years and always is helpful and attentive.
Staff was very polite and helpful. Had oil and filter change and they finished within an hour.
OUTSTANDING customer service! David Hoffman consistently provides superb service at every step - pre-checkin, check-in, in work, and post service followup. Excellent professional skills, yet personable. Truly demonstrates the best service at each step. Highly recommend David to be your representative at Bob Howard. You will not be disappointed!!!
From purchasing my car to service everything has been great. Thank you! Enjoying it all.
Always a great experience getting service at Bob Howard GMC. Easy to schedule and good communication.
Excellent car service again. David always makes sure everything is done efficiently. He’s the best in the service department.
Great service department. Chad Dear is the service manager I deal with every time and he is great to work with.
Great experience at Bob Howard GMC service department. Tuk was very helpful and informative - over and above customer service!
Jeff took great care of me from start to finish keeping up on what was needed and when the vehicle was ready
Salesman was great. Dustin in finance was the worst car sale experience of my life. Would not really ever buying from this dealer.
Worked with Tuc for a service on a Saturday morning. He quickly worked me in and able to get everything topped off and taken care of. Had some additional outstanding orders for the new vehicle and he was able to make things happen the same day. Very professional. Will be back for routine service here.
Outstanding customer service from the service department. David is amazing to work with, I will continue to do business here.
Seamless process from start to finish. Mark and his crew took great care of me and got me the truck I wanted.
Dropped car off at 9:00 am for oil/change came back at 11:30 and car was not even in que yet to be worked on. No communication is why I am frustrated. I shouldn't have to waste a whole sat for an oil change.
They were all very friendly, very nice, very considerate, and very easy to work with.
The service was excellent and they were efficient in getting my car service taken care of in am hour.
Fast, friendly, local, clean, and reliable. I’ve used BH for over 20 yrs and will continue to give BH my business. Keep up the good work! RD
The service department was absolutely outstanding! They took care of my routine maintenance quick and made my experience very easy!
I have bought A few cars. This experience has been the best by far! Alex. Thank you!
Always prompt, always polite and professional, except the person taking the money.shes not rude, but she's curt. She's aloof, not friendly. It wouldn't hurt to say please and thank you.
I called service about getting my GMC in for servicing. I explained it was loosing oil and I was told it can be put on a machine and evaluated, just bring it in early in the morning.
I brought it in and was told there was no such test and the can change the oil then check it at 2000 miles then evaluate it. So David was great explaining everything and I left the truck to be serviced. I was pleasantly suprized that it was done so soon and I picked it up. David is great and takes care of his ... Read More DealerRater - Feb 3, 2026
I took my vehicle Bach to Bob Howard because you stripped the oil pan plug. Spent a lot of unnecessary time explaining this to the tech who didn’t trust it to be the case. I appreciate your dealership. I didn’t appreciate that.
I took my vehicle in for service with an expectation of being completed in one week. One week turned into three. I was told on three occasions that it would be done at certain times and never received an update letting me know that it would not be ready. Phone calls to my service advisor were not returned as promised. I had to call and ask for this survey to be sent to me one week after I received my vehicle back. My vehicle came back dirty with trash in the bed, inside windshield extremely smudged and the hood release ... Read More DealerRater - Jan 25, 2026
They gave us a really good deal on a recent purchase. Would do business with them again.
Great customer service and attention to detail. My service writer pays attention to every detail and concern on my visits.
Great service. The service technician was informative and courteous. I would recommend Bob Howard GMC very highly.
Excellent customer service from schedul8ng appointment to picking it up. David was a wonderful technician. Will definitely go back.
I had a great experience at Bob Howard Buick GMC dealership; the staff was friendly, knowledgeable, professional, and made the entire buying process smooth and stress-free.
Had a very good experience overall. I do find it crappy that they let me drive away with a tire that had a slow leak saying it was a “sensor issue”. Also an “AI set up an original test drive with another vehicle that sold the previous evening and didn’t notify me, didn’t even actually put me in the system and set up the test drive either. Kai Campbell was very helpful finding another vehicle to purchase.
Faster and not as expensive as I thought it would be Jeff Wilson was very nice
It has been an experience to speak with CJ the service manager. I left a review a week ago after a not so great visit. Nothing big just an issue. You can find the review if you want. Here is what happened on the other side of it. The next morning I got a human calling me to ask what happened! WOW! Not just an actual human but a human who understood how to listen, respond, communicate clearly and took the time to care. I have been a loyal customer since the purchase of my truck in 2017 and he knew ... Read More Google - Jan 13, 2026
Got us in quickly for the engine recall. Great communication thru out the day for the test.
Mark did a great job today helping with oil change and how to get infotainment update
Great first time experience with Service Advisor- David H. This will now be my go-to for my car needs.
First time for me to use this dealership for routine maintenance and service. Very prompt, courteous service. Will be returning again
All worked great! Chad was who helped me and did a great job. The only complaint I have is the price. It should still include tire rotation. Very pricey.
We came from kansas to buy a car that we seen on the internet. Everything went smooth
They took no time at all to find a truck that met my wants and budget.
I brought my truck in for oil change and tire rotation service. I was met by Jeff who immediately greeted me with a bad attitude. During my wait multiple customers came in with complaints about the service and the attitude of the staff. One group had been stranded and the staff was less than happy to help them on their way. After I received my vehicle back from service, I got home and realized the tires had not been rotated. I messaged Jeff immediately and never got a response. The next morning I called and the staff member again had ... Read More DealerRater - Dec 24, 2025
Very nice and helpful and gave me a free oil change since this was the first one on the car. The dealership was very knowledgeable and explained everything about my car thoroughly.
Good customer service and they even vacuumed my car after servicing. It took some work but they were able to fix it.
Great service and great people. They treat you like you at home. The great part is they always remember you♥️
Service appointment. In and out in under and hour with no issues. Overall great experi nice.
David is my service guy and has been for over 10 years!!! I like that an employee stays this long shows the techs have to be doing great work.
I had an engine light on so I called and they had availability for me to drop by. The issue was cover under warranty so David got me an uber home and a uber back when my truck was fixed! Big shout out to David for having great customer service!
Very quick highly recommended. They worked with lenders to find one that would cover my entire purchase
Had the check engine light come on for my Cadillac Escalade and this location was able to replace the ECM valve within 2 days and got me back in my vehicle quickly.
The service crew was knowledgeable, personable and supportive towards the needs of my vehicle. Timing of the service completion exceeded my expectation.
Joel promptly greeted me and asked how he could help. I explained my interest and Joel went work locating the Yukon XL I found online. We discussed the vehicle and my trade in Tahoe, found a middle ground and closed the deal with a minimum hassle and time.
Good experience with a great salesperson. Would recommend. Not pushy, easy to deal with. Will definitely go back.
Don was very professional, helped my Dad, my wife, and I with everything we needed to know
Tuc did a good job of expediting the service on my truck and completing the requested work.
Everything went according to plan, was in and out in about an hour and 10 minutes for an oil change
Not satisfied with vehicle. Transmission issues, taken to get fix not fixed brake still squeak. Overall not good vehicle for cost and issue.
They were really professional and moved in a timely manner. Communicated very well. Made me feel like I was in good hands.
Very nice dealership. My sales guy Damon was very nice and not pushy at all which I liked. He was very knowledgeable on the vehicle I was looking at and ended up buying.
MARK was very helpful. You can’t find too many representatives that will respond to your text within just a few minutes like he did. he was always helpful and informative it was very much appreciated.
Reviews & Testimonials | Bob Howard Buick GMC
