Bob Howard Buick GMC Reviews & Testimonials
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WOW! What an amazing car buying experience! These people really know how to deliver outstanding customer service. Let's start with Scotty, our Sales Professional. We couldn't be any happier with his level of honesty, integrity, and service. He explained everything about the order process clearly, and we were able to order a Yukon with the exact options we desired. Next, Corey was able to get us financed with terms that were very competitive in the industry. Finally, everyone (especially Forrest) was just so friendly and outgoing in this place. Great comradery and teamwork, and they all just seemed ...
Chad provided great customer service! He did “exactly” what he said he would do. He kept us informed during the time our vehicle was in service and contacted us immediately when the work had been completed. Thank you Chad!
Chad in the service area was very aware that I was needing some assistance. He was very helpful and efficient with getting me through the process seamlessly.
Best GMC dealer around. So happy with the deal I got on my 2022 Canyon AT4!! Don’t bother going anywhere else; sales team will work with you in a respectful manner. Customer for life!!
All were super helpful after ordering my new Yukon. In todays world , lots of unknowns, but they still did their best to communicate everything they knew! Once the car arrived, the buying process was a dream! Thank you to all the team! Highly recommend!
Always Excellent David Hoffman the Service Advisor always meets and exceeds my expectations.
Good experience overall very helpful and friendly staff
Was very nice,and very helpful ,I would come back for repairs
Daryl made this process pain free it was a joy working with him! Thanks again!!
My salesman, Luke, had a quiet reserve that I was craving after being over-talked to and belittled by other dealerships that acted like I was there to bother them. Forrest gave me the information I needed to make a good decision and the space to follow through. It was a great experience and I’m obsessed with my new suv!
Stopped in Bob Howard OKC to look at some small SUVs and was greeted by Jay Green. Jay was a great salesperson, very patient and very knowledge about the cars I test drove. I looked at another make of car but came back to Bob Howard and bought a 2022 GMC Terrain. They gave me the best deal without any hassle or haggling. I highly recommend this dealership and Jay Green as your salesperson and the rest of the great team there!
I went in for my 48,000 maintenance review on my 2020 Sierra 1500. They did a great job. Answered all of my questions. Coffee was great too.
The service manager was very helpful and prompt. He got my pickup in fast and everything was explained. The service department was very busy at the time so it did take a bit long.
Mark Sampson was extremely helpful in assisting us buying our new Buick Envision
This dealerships service department is very friendly and quick service. No surprises repairs or fees. I will definitely return again when my vehicle requires service or repairs.
Mark Samson and everyone at Bob Howard were very helpful, and got me into my new vehicle in an extremely timely manner.
mark Samson wasn't sales men he was awesome it was a quick process
Mark Samson was a great sales man informative and helpful if he says he is gona do something it will get done. Cody the finance manager is one of a kind great guy! I had a great experience with Bob Howard
They are the only place I go to get my Oil Changes Peggy and Carl are Awesome!!! However this last Oil Change I had was yesterday December 11,2021 and I had to wait 2 1/2 hours until my car was done. I arrived at my scheduled time 3:00 pm so I was confused about what was taking so long. I have never had to wait that long on any of my other oil changes. I would like to comment what took place upon my arrival and that was the young man who was sitting on his cellphone and no one else was around. I ...
I came here to buy a truck and Mark Samson made the process very easy. he didn't try to waste my time or up sale me. I had a great experience and love my purchase.
I organized with Mark Samson to suprise my husband with a truck. He was very accommodating and a tremendous help in pulling it off. He stayed late to make sure we we're taken care of. My husband is very happy with his new truck! Highly recommend!!
had a good experience highly recommended
Mark was awesome!! Walked into lot not even thinking I would leave either a new car and he had everything I wanted and had me in a new suburban before the day was up lol!! Great guy and great experience!!
Chad made sure all service was taken care of in an expedited amount of time. Kept us informed of status as services were done.
I brought my Buick Encore in for service So far I think they did a fabulous job So far I think they did a fabulous job They reset the electronic stuff Is finally got to use my Buick rewards points Not too bad for just a couple hours wait
Thanks Mark Samson for helping us find our new ride! We appreciate your attentiveness and expertise! Also….the Cajun food you recommended was awesome! 🤗
Mark Samson, 10/10!! Thank you for your great customer service. It was a pleasure working with you this evening.
Awesome salesman—Mark Samson!! He sold my daughter her first car!!
Just in for an oil change. Friendly & courteous staff.
Mark Samson did me right regarding my new purchase. Quick and simple!! Thanks, Mark!
Extremely pleased with Mark Samson & all staff there. Very informative & professional. Completely satisfied in every way
Their Service Dept. conducted our 15k Service in a timely and professional manner. Jerry T.
Bought our first new family truck at this dealership. The whole crew/team worked hard to get what we needed and i feel comfortable with them, be an oil change or a flat, bob howard buick gmc has my business. Excellent treatment from Peggy, she is the best. Thank you guys.
Peggy in service, very professional, gets the job done!
Mark Samson was an absolute pleasure to work with! Highly recommend if you want the white glove treatment while purchasing your next car!
David Hoffman & Mark Samson have been nothing but amazing! I highly recommend Bob Howard Buick GMC!
I normally despise going to dealerships but Mark Samson was amazing and made the process of buying my dream vehicle super easy! Dwight in financing was just as amazing with making sure every detail on the financial end was taken care of! Highly recommend both of thes gentlemen!
Luke Parks is the hands down best salesman I’ve ever come across. Purchasing our 3rd new car in 17 months from him today. Thank you Luke for all your help!
Mark Samson was excellent to work with on my vehicle purchase. If you need a vehicle. Call Mark he was top notch and it was a painless experience with phenomenal customer service.
Cory made my car buying experience great! Sometimes when women go into car lots by themselves the assumption is that they’re going to get taken advantage of. However, from the general manager all the way to my sales guy Cory, I was treated with respect and was taking care of wonderfully! They went above and beyond a few times when they didn’t have to!
The service from Peggy in the shop was very good. She was most helpful.
I bought a 2021 GMC Acadia Denali in Dec. 2020. I was told it came with 1 free oil change within the first year. On October 1st I had an oil change scheduled for 9:00 that morning. My mileage was less than 3000 and the oil life reading was down to 19%. At 10:00 I noticed them parking my vehicle out front. I figured it was ready so I waited to be notified. 15 minutes passed and no one came. Finally I went out into the service area to ask the service rep. about my vehicle which had been parked out front for nearly 20 minutes. I asked why ...
While inquiring about a certain vehicle, there were zero in stock locally. Once stock was received, I was contacted by Forrest to come by and view. Additionally, he was upfront on current market trends and deals that were offered. I appreciated that understanding to not waste time and look into things before I arrived. From Forrest, to Charles, to David, everyone was welcoming and I was happy I chose to purchase my new vehicle through them!
Professional care, quick, efficient, no hassle. Great customer service. Technicians and support personnel make you feel at home. Looking for truck service? Check out Bob Howard GMC.
Peggy is very efficient and helpful
Visited the dealership for my first oil change and rotation which was part of the new car benefit. I was greeted by David Hoffman who was very friendly and efficient in arranging for this service. I was very happy with the overall service of this group. Thanks. Harold
Great service with a very helpful advisor😁
Very professional and efficient. They made some sensible recommendations and proceeded to get the work done. Very well done. Good service agent as well David.
. Recently David Hoffman and Peggy Jones have taken care of my needs. They are outstanding and I would give them the highest rating possible . Dan Hays Edmond, Okla.
My first Buick purchase was from here just over a year ago. We have always been Ford people and my husband and I actually met while working at a Ford dealership. In saying this we do know a thing or two about the internals of dealerships & their customer relations….. Each time I have taken my car for service I have received nothing but professionalism, respect & compassion from every employee I have worked with. When a business takes care of you as a person and not a number or quota that speaks volumes to me. The stability of knowing ...
My service writer was Carl Odom he was excellent. Thank you
We were in Oklahoma City … 9 hours from home … when our check engine light and another message for service came on last Friday, August 13. Of course, that far from home, we needed to get this checked out. We googled for nearby Buick dealerships and made our way … in one of THE worst thunderstorms we’ve ever driven in … to Bob Howard. We pulled in around 4:20 p.m., hoping we could get some help, but worried that it would be too late in the day for any. David Hoffman immediately wrote up a service ticket and checked with his techs to see ...
Great dealership to take your vehicle too for scheduled maintenance! Peggy was very helpful on all issues with my truck. Great service for a great price!
Nice & friendly service great people to help you
I worked with David Hoffman. He was no nonsense, got my car fixed up and caught a few maintenance issues and we got it all taken care of quickly. If I need anything in the future I’ll be calling him!
Very good, very FAST service. I made a next day appointment on a Sunday night and had three different services done by the next evening (oil and lube, recall work, and a sensor to alleviate a check-engine light). I worked with David and the whole thing was pretty painless.
Excellent Excellent Excellent Chad he such A WONDERFUL Person Always Willing to help and Service My Car Chad and Mechanics they ROCK Chad will Always Always Have My Business.Thank Chad Rock.
the sales and finance dept was awesome. no stress or feeling pushed into the purchase. mark was an awesome salesman. Will request him for next vehicle purchase
Mark Samson was our salesman and he was very pleasant and went out of his way to make sure we were satisfied with our experience. Ryan in finance was great to work with. I had already gotten my financial approval and it just happened they work with my bank so it was easy to get very thing done. This was not the Bob Howard of years ago.
This is my second car buying experience here! The staff were all very helpful! Mark Samson is our go to guy because he is continually going above and beyond making the process as quick and hassle free as possible. There is no numbers game and they have always been open to working numbers to make them fit our needs. I’ve also left the lot we just couldn’t make the numbers work with no hassle or pushing to look at other cars. These guys don’t play games and don’t give off the typical car salesman vibe. Very ...
Very friendly staff, excellent customer service.
Great people to work with & they made the car buying process quick & easy! This is just one of the many reasons we’ve bought our past two new vehicles from Bob Howard. Mark Samson worked hard & quickly for me... We had a deal done over the phone one day & the next day I was picking up my new Enclave. Mark even stayed late to help me set up my new car & make sure I was happy with everything before I drove off of the lot. I highly recommend Mark as your sales guy because he ...
Highly recommend Mark Samson for your next purchase! Fast, friendly, and extremely professional.
I highly recommend seeing Mark Samson for your next vehicle, he’s the best!
They did a pretty good job with the car buying process. I knew what I wanted so I'm sure it was easier for the both of us. Mark was very nice and listen to what I wanted.
The BEST service I have ever had at a car lot. Ask for Mark Samson!!! He is amazing and straight forward and even checks up on you AFTER the purchase. I’d you are looking for a good used vehicle with no hassle call Mark!!! You won’t regret it!!!
Very good customer service. Will definitely go back.
Mark Samson was great! He helped me find my new vehicle.. If your looking for a vehicle in the Okc area make sure you look him up!
I want to start off by saying my boyfriend was a first time buyer. We were just going in to check out an suv we saw online. But after meeting Mark Samson we left out the lot with the suv! He was very professional and made us feel very welcomed! He made our process so smoothly! Definitely would recommend 10 out of 10⭐️⭐️⭐️⭐️⭐️ Thank you Mark!
Mark Samson did a great job locating and getting me in an Acadia
Matt Cecil worked with me to find the right vehicle for me and my budget. A lot of the necessary paperwork was completed online to speed up the buying process. I don't remember the name of the finance guy but he was a hoot....a Panamian guy who made the process smooth. I highly recommend Bob Howard.
Great experience with Mark Samson, very helpful.
Our 2007 GMC Duramax had to be serviced while we were trying to get from Texas to Missouri. They worked us in, got it fixed and got us back under way!
Mark Samson was very helpful and it was a pleasure doing business.
Friendly staff and quick service
David Hoffman is very professional and is very helpful. He always keeps me informed of my service progress and upfront with cost. David had earned my respect and trust in two visits.
I had a great experience at Bob Howard Buick GMC on May 1, 2021. I was in the market for a new car & knew pretty much what I wanted. A friend recommended Metesh Ghandi at Bob Howard and gave him a call. On arriving at Bob Howard, Mr Ghandi met with me and had found the car that I was looking for. I purchased the car that day & have been extremely pleased with my complete buying experience. I would highly recommend Bob Howard Buick and thank them for making my car buying experience smooth and enjoyable.
Trusted these guys for years! Take great care of my multiple GMC vehicles, including a 2017 Acadia, 2018 Sierra Denali, and a 2019 Sierra Denali 2500 Duramax.
Very professional. Exceptional work. Got an oil change and ties balanced and rotated. They even washed my truck before they gave it back! Will be returning for all future maintenance needs and whatever else may come up.
Mark was my salesman, and he was great. I am a first time car buyer and he answered all my questions and helped with any confusion I had going forward. An all around great and funny guy. Dwight was getting me set up in financing and was just as helpful and able to help me with any questions I had as well. I got set up with a great warranty and a strong feeling a security in my choices and purchase. They make it hard to not want to come back!
Peggy Jones at Bob Howard Buick has always taken good care of me. I would highly recommend her to anyone who needs repair work done.
Service at Bob Howard. David was my service manager. He was very helpful. All service was Done promptly. Five stars.I will return for service. They scheduled me promptly.
Service associate was wonderful along with quick oil change, filter change and tire rotation. Excellent service and I highly recommend having you maintenance work here.
Mark Samson was very helpful in getting my new car today!! Making sure that everything was set up perfectly before I left the lot!!! Thank you so much for your help Mark and thank you for being a wonderful dealership Bob Howard!
David H. took really good care of me for my first oil change and tire rotation! Service was fast and they even had a warm breakfast from Chick Filet!!! Looking forward to many years of business with these folks!
Took vehicle in for oil and filter change and tire rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate and minimal surge under light load but not all the time. The service licensed technicians did not discount my concern and test drove it several times and reported there was a problem. After thorough investigation they found the torque converter was the problem. At the end the R & I transmission, replaced torque converter, filled with new fluid, and set fluid level. Afterwards the technicians test ...
Very pleased with our service advisor David Hoffman. As an older customer, he explained to our understanding what repairs were necessary or not. Appreciated his patience!
Use BH for your new or used cars! Also, they have a great service department!
Called this morning to get in for an oil change, tire rotation and fuel induction service. Was able to get the car in and out in just a few hours. Thanks David Hoffman for taking great care of us!!
My first vehicle purchased was Superb, Saleman Mark, was GREAT!!! He help me through the whole Process. Went IN to the DEALER, he got all of my paperwork done, Signed and drove off with my new vehicle…. Thanks again Mark!!!
Mark Samson provided a stress free/enjoyable experience when purchasing my new vehicle! I felt I got a fair deal on my trade in as well. We will definitely be back the next time we are in need of a vehicle!
Great job and very professional- thanks
Chad Dear was personable and helpful explaining all that needed to be done on my truck. Stayed in touch; kept me updated through the time they had it.
Service dept was right on time with estimation of services provided. Very courteous and pleasant.
Mark Samson was an amazing help! He was very patient with my family and I. We have a very busy schedule and weren’t able to get in until nearly 9. He didn’t show frustration or impatience with us at all. Mark is very kind, knowledgeable and professional. Would definitely recommend doing business with him if you are in the market for a vehicle!
I was traveling across the country when I suspected a faulty starter. My Service Advisor had me back on the road in less than three hours. New, modern facility with comfortable customer waiting area. I was very happy with the experience I had there.
Excellent service. Senior Service Advisor David Hoffman went above and beyond to obtain the necessary part (which had to be ordered) to ensure repair prior to a planned road trip.
Great customer service, would recommend to anyone. Very easy to work and my truck was done in an ample amount of time. It was very easy to make an online appointment and get taken care of
The Sales Manager Bill was awesome !!! Luke and Mark were great as well. I will always do my business at this dealership with these people. They were very fair, friendly and professional. You guys get 110 out of 100 in my book !
Reviews & Testimonials | Bob Howard Buick GMC