What do buyers say about buying a used car at Bob Howard Buick GMC?
Buyers describe buying at Bob Howard Buick GMC as clear and low-pressure, with salespeople they name in their reviews. The store holds 4.5 stars across 4,065 Google reviews. Reviews name the people who helped with a purchase, and some describe what happened after the sale.
Keep reading below, then schedule a test drive in Oklahoma City. Bringing your own numbers to the lot settles this faster than any spec sheet.
Buyers say buying at Bob Howard Buick GMC is clear and low-pressure
Reviews point to good communication and an easy process from start to finish. In a September 2026 5-star Google review, Jeff H. wrote: “Great communication and great service. Will definitely use again! Call Mark Samson. He will treat you right!” Five-star ratings make up 79 in 100 of the store’s Google reviews (Google, 2026). A review like Jeff H.’s is one customer’s visit, so the useful step is the one the reviewer took: ask for a named salesperson when you call, and ask that person to walk you through each step.
Which Bob Howard Buick GMC salespeople do buyers praise by name?
In an October 2026 5-star Google review, Rachel S. wrote: “Mark Samson was extremely helpful! Such an easy and smooth buying process!” Naming a salesperson when you first call gives you one person to follow through the paperwork, the numbers and the test drive.
What do buyers say about trading in a car at Bob Howard Buick GMC?
A trade-in is where a used purchase has the most numbers to check. In July 2025, Edmunds reported negative equity on 28.2% of trade-ins, and those buyers owed an average of $6,902 more than the vehicle was worth (Edmunds, 2025). Wholesale values have held up, too. Manheim’s used-vehicle index finished the first half of 2026 on solid footing, about 1% off its March high by June, which points to firm trade-in values (Manheim, 2026). The trade-in offer amount can be entered into the payment calculator, so you can test that number against the payment you want before you visit.
What do buyers say about financing a used car at Bob Howard Buick GMC?
A secure finance application can be completed online, so the paperwork can start before you arrive. Most buyers want both steps. In a survey of 2,300 recent buyers, 63% said a blend of online and in-dealership steps would be the ideal way to buy a vehicle, versus 28% who preferred an all-online process (Cox Automotive, 2025). Apply online, enter your trade-in figure in the payment calculator, and then compare the monthly payment with the one you want.
What do Bob Howard Buick GMC buyers say about service updates after the sale?
After the sale, the service visit is where a buyer checks on progress. In an October 2026 5-star Google review, Paola G. wrote: “Welcoming friendly lobby staff. Our Service Advisor, David Hoffman, was GREAT! He explained the services that they were going to perform and he kept good communication with us throughout the time our vehicle was in service. He made the process completely seamless, 5-star experience.” Parts can be ordered online for pickup, and the store calls when the order is ready. Ask your service advisor for updates at drop-off, so you know when the car or the part is ready.
What warranty comes with a certified pre-owned Buick or GMC at Bob Howard?
Buick and GMC certified pre-owned vehicles at Bob Howard Buick GMC come under the maker’s certified pre-owned program. Each vehicle carries an extended powertrain limited warranty and a bumper-to-bumper limited warranty.
GM Certified’s Benefits After Purchasing Certified Used page describes the bumper-to-bumper coverage as 12 months or 12,000 miles, an extension of the New Car Warranty. The same page says there is no deductible, and that the coverage applies to almost every part of the vehicle.
The Federal Trade Commission’s Dealer’s Guide to the Used Car Rule says a dealer must give the buyer the original or a copy of the vehicle’s Buyers Guide at the sale, and the Guide must reflect all final changes. Read the Buyers Guide before you sign, and check that the warranty it lists matches the one described here.
Frequently asked questions
How do I reserve a test drive for a used car at Bob Howard Buick GMC?
You can reserve a test drive for a used car online or by contacting the store. The sales department is open 8:30 AM to 9:00 PM, Monday through Saturday, and is closed on Sundays.
Can I apply for financing online before I visit Bob Howard Buick GMC?
Yes. A secure finance application can be completed online. The trade-in offer amount can also be entered into the payment calculator before you come in.
Can I continue a purchase online at Bob Howard Buick GMC?
When the vehicle is a CarBravo one, you can carry on with the purchase either online or in person.
Does Bob Howard Buick GMC have staff who speak Spanish?
Yes. Staff can help customers in Spanish.
Where is Bob Howard Buick GMC?
Bob Howard Buick GMC is at 13300 Broadway Ext in Oklahoma City.
Why buy a used car at Bob Howard Buick GMC in Oklahoma City?
Bob Howard Buick GMC is part of Group 1 Automotive, and we hold 4.5 stars across 4,065 Google reviews. Buyers name the people who helped them, and two recent reviews show why. In an October 2026 5-star Google review, Sam H. wrote: “Tuc Balthrop took care of my car and did a great job. Communication was great and service was timely and professional.” In an August 2026 5-star Google review, Faith L. wrote: “Came to get my oil changed and Ramsie was my service advisor, she was super sweet and got me in and out! Glad to say I will be getting my services through them from now on!”
We sell new Buick and GMC models, including Terrain, Acadia, Yukon, Yukon XL, Hummer EV SUV, Canyon, Sierra 1500, Sierra HD, Hummer EV Pickup, Sierra EV, Savana, Envista, Encore GX, Envision and Enclave. We also sell used vehicles, and CarBravo includes 24-hour roadside assistance. Both departments are open Monday to Saturday and closed Sunday, with sales from 8:30 AM to 9:00 PM and service from 7:00 AM to 7:00 PM.
To start, visit Bob Howard Buick GMC to value your trade-in and browse our inventory. Then visit us at 13300 Broadway Ext in Oklahoma City to finish the purchase.
Bob Howard Buick GMC answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Oklahoma City showroom, or call (405) 928-0697.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Bob Howard Buick GMC for complete details regarding current vehicle inventory, pricing, and equipment.
