What buyers say about loaner vehicles and text updates at Bob Howard Buick GMC

Owners booking service in north Oklahoma City and Edmond want two things: a ride while the work is done, and word on how the repair is going. At Bob Howard Buick GMC we offer a shuttle service and loaners when needed, with certified service.

Keep reading below, then schedule a test drive in Oklahoma City. Bringing your own numbers to the lot settles this faster than any spec sheet.

Does Bob Howard Buick GMC in Oklahoma City give loaner vehicles during service?

Yes. We offer a shuttle service and loaners when needed, with certified service. CarBravo lists courtesy transportation when a certified used vehicle needs a warranty repair.

Treat the loaner as a question to settle at booking. Ask for one when you schedule the visit, so you know whether a car will be ready for you when you drop off. Our service department describes its team as Certified Service experts for Buick and GMC cars, trucks and SUVs.

Should you ask for a shuttle or a loaner when you book at Bob Howard Buick GMC?

If you would rather have a ride than a car, ask for a shuttle when you book. Either way, the request belongs in the booking, not at the counter on the day of the visit.

How do text updates work during service at Bob Howard Buick GMC?

Our service customers describe being kept informed while the work moves along, and 5 of our 126 most recent four- and five-star Google reviews say so. In a July 2026 Google review, Philip N. wrote: “David and Service did a great job of communicating with me on what needed to be done and when it was finished. He also called an Uber for me to get me to work and offered to bring me back. Great job”

That review shows the update and the ride together. The owner learned what needed doing and when the work was finished, and was helped with a way to get to work.

Ask at drop-off how you will be kept informed, so the question is answered before you leave the car with us.

How do you book a Buick or GMC service appointment at Bob Howard in Oklahoma City?

Book service through the Schedule Service form on our service page. Put the ride question in the same booking, so you know what you are arriving to.

Parts can also be ordered online for pickup, which lets you plan the parts side of a repair before you come in.

What can you do at Bob Howard Buick GMC while your vehicle is in service?

Customers who wait in our lounge get complimentary snacks, drinks and Wi-Fi. Parts ordered online for pickup come with a call from us when the order is ready.

30 of our 126 most recent four- and five-star Google reviews describe the service department. In an August 2026 Google review, Cordell S. wrote: “10/10 experience. The service center is top notch. Kayden was the advisor that took care of me and my truck. These guys really know their stuff and take pride in their work. Best GMC service center in OKC.”

Why do Oklahoma City Buick and GMC owners trust the Bob Howard service department?

Our Google rating is 4.4 stars across 3,983 reviews, 79% of them five-star.

The two reviews below show different sides of that. In an August 2026 Google review, Lia S. wrote: “David Hoffman is outstanding. Very knowledgeable, polite, friendly ,treat me like family. The maintenance (oil change, tire rotation, engine air filter new wipers) was done in a timely manner, fair price. I highly recommend this place.” In a September 2026 Google review, Mario R. wrote: “My service advisor Chad always takes care of me. I dropped my truck off on a Wednesday, it was diagnosed the next day. Had a major repair done and was driving my truck the following Monday. Great job!”

Lia S. describes routine maintenance done on time at a fair price. Mario R. describes a major repair that was finished within the week.

What do Edmond and north Oklahoma City buyers get from Bob Howard Buick GMC service?

Our store is at 13300 Broadway Extension, Oklahoma City. We serve Oklahoma City, Midwest City, Del City and Moore, and we also name Edmond and Arcadia among the areas we serve, so owners there can book service with us.

We sell new, used and certified pre-owned Buick and GMC vehicles, and we run a full service, parts and financing operation. Our GMC lineup runs from the Sierra 1500 and Sierra HD to the Yukon, Acadia, Terrain and Canyon. Our Buick lineup includes the Envista, Encore GX, Envision and Enclave. We are part of Group 1 Automotive.

How our Google record compares with other Buick and GMC dealers in Oklahoma

The table lists each dealer’s Google rating and review count as recorded in September 2026, with our store first.

Frequently asked questions

Can I get help in Spanish at Bob Howard Buick GMC?

Yes. Staff can help customers in Spanish at our store on Broadway Extension.

What hours is the service department open?

Service is open Monday to Saturday, 7:00 AM to 7:00 PM, and closed Sunday. Parts keeps the same hours.

Is there a free battery test?

Yes. Our service page lists a free battery test, so ask for it when you book your visit.

Does a CarBravo certified used car come with courtesy transportation?

CarBravo lists courtesy transportation when the vehicle needs a warranty repair. For CarBravo vehicles, the purchase can be continued online or in person.

What does a certified pre-owned Buick or GMC warranty cover?

Buick and GMC CPO vehicles carry an extended powertrain limited warranty and a bumper-to-bumper limited warranty. Each also comes with a complimentary vehicle history report.

Can your service department install parts I buy from your parts center?

Yes. Our service department installs OEM parts bought from our parts center, which keeps a large inventory of factory OEM parts in stock.

How Bob Howard Buick GMC plans a service visit around a ride

A service visit is easier to plan when the ride question is answered at booking, and that is the step we make simple for owners in north Oklahoma City and Edmond. Our Google rating is 4.4 stars across 3,983 reviews.

In a July 2026 Google review, Scott D. wrote: “We had in mind what we wanted, My salesman was super helpful, very professional but also very down to earth. Mike, broke the mold when it came to salesman. Very good experience!! 7/17/25 my wife went to her first service call on her new Buick Chad in the service department was outstanding, communicating with us all the way through. We had a few questions about the car ,Chad went above and beyond to settle the issue, very professional.”

Owners who plan the ride at booking know what the visit will look like before they arrive.

Bob Howard Buick GMC makes the service visit easier to plan, from the ride question at booking to the call when your parts are ready. Owners in north Oklahoma City and Edmond can start with the Schedule Service form on our service page.

Bob Howard Buick GMC answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Oklahoma City showroom, or call (405) 928-0697.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Bob Howard Buick GMC for complete details regarding current vehicle inventory, pricing, and equipment.