What are the most common complaints about Bob Howard Buick GMC?
The worries shoppers raise most about a dealer are surprise add-ons, slow replies and service waits, and Bob Howard Buick GMC answers each one with published facts: every new listing shows MSRP, dealer discount, documentation fee and sale price. Our 3,983 Google reviews average 4.4 stars, and 78.9% of them are five star.
Keep reading below, then schedule a test drive in Oklahoma City. Bringing your own numbers to the lot settles this faster than any spec sheet.
Bob Howard Buick GMC holds 4.4 stars across 3,983 Google reviews
Our Google record gives 4.4 stars across 3,983 reviews (Google, 2026). The table sets that record beside the other same-brand dealers in the market, each with its own Google rating and review count.
| Dealer | Google rating | Google reviews |
|---|---|---|
| Bob Howard Buick GMC, Oklahoma City | 4.4 | 3,983 |
| Bob Moore Buick GMC, Oklahoma City | 4.5 | 1,401 |
| Confidence Chevrolet Buick GMC, Midwest City | 4.7 | 4,129 |
| Dorsey-Jones GMC, El Reno | 4.7 | 420 |
| Ferguson Buick GMC, Norman | 4.5 | 2,007 |
| Jacksons Chevrolet GMC, Kingfisher | 4.8 | 604 |
| Randy Bowen Chevrolet GMC, Chandler | 4.8 | 561 |
What charges are on a Bob Howard Buick GMC new-vehicle price?
A new-vehicle price carries two kinds of charge: the documentation fee the dealer adds, and the state taxes Oklahoma applies to every purchase. The four lines on each new listing are MSRP, dealer discount, documentation fee and sale price, so the fee is visible on the listing itself.
Oklahoma sets no dollar cap on a dealer documentary fee (Oklahoma New Motor Vehicle Commission, ONMVC Advertising Rules, 2026). The same rules require the advertised price to be the full selling price, with only taxes, title and license fees left out. They also bar a dealer from saying a dealer-added fee is required by law or by any government agency.
Oklahoma adds two state taxes on top of the price: a motor vehicle excise tax of 3.25% of a new vehicle’s value, and a sales tax of 1.25% of the price (Oklahoma Statutes, Title 68, Sections 2103 and 1355(2), 2026). With a trade-in, the sales tax is figured on the difference between the trade-in’s value and the sales price.
Every figure in this example is hypothetical. On a $40,000 new vehicle, the excise tax would be $1,300 and the sales tax $500, before the documentation fee shown on the listing.
Can you do most of a Bob Howard Buick GMC purchase online?
Part of it, yes. Financing can be started with a secure online application, and the payment calculator accepts your trade-in offer amount.
Starting the financing online means the paperwork side can begin before you come in. The calculator lets you put the trade-in offer amount into the payment figures you are weighing.
How does Bob Howard Buick GMC keep you comfortable during service?
While you wait, we offer complimentary snacks, drinks and Wi-Fi, and a shuttle service and loaners are available if needed.
What do Buick and GMC warranties cover at Bob Howard Buick GMC?
The maker sets the warranty for each model, and the length depends on the model and model year. The maker’s 2026 figures for four models are these.
| Model | Basic | Powertrain | Corrosion |
|---|---|---|---|
| Envista | 3 years or 36,000 miles, whichever comes first | 5 years or 60,000 miles, whichever comes first | 6 years or 100,000 miles, whichever comes first |
| Enclave | 3 years or 36,000 miles, whichever comes first | 5 years or 60,000 miles, whichever comes first | 6 years or 100,000 miles, whichever comes first |
| Acadia | 3 years or 36,000 miles, whichever comes first | Typically 5 years or 60,000 miles, whichever comes first; other durations are available | Typically 3 years or 36,000 miles, whichever comes first; other durations may be available |
| Sierra 1500 | 3 years or 36,000 miles, whichever comes first | Typically 5 years or 60,000 miles, whichever comes first; other durations are available | Typically 3 years or 36,000 miles, whichever comes first; other durations may be available |
For Envista and Enclave, the maker says to see the dealer for details.
Certified pre-owned Buick and GMC vehicles carry a 12-month, 12,000-mile bumper-to-bumper limited warranty with no deductible (CarBravo). For a used vehicle, the first question is whether that term still applies at its age and mileage.
What do customers say about the staff at Bob Howard Buick GMC?
Staff can help customers in Spanish. One buyer described a sales process with no pressure, from a salesperson named Mark.
In an August 2026 5-star Google review, Kevin R. wrote: “Mark was awesome to work with! He made the whole process super easy and didn’t hound us or pressure us at all. Highly recommend!” Kevin R. describes that visit, with Mark as the salesperson.
FAQ
How do I tell a real pattern in dealer reviews from a one-off complaint?
Start with the record: our 4.4 average across 3,983 Google reviews. A complaint about a licensed dealer’s sales, management or finance staff can also go to the state commission, which takes complaints on a completed form by mail, fax or email (Oklahoma New Motor Vehicle Commission, Filing A Complaint, 2026).
Can I reserve a test drive at Bob Howard Buick GMC before I arrive?
Yes. You can book a drive online or get in touch with the store directly. Bring the model you want to drive so the visit starts with that vehicle.
Can I buy out my leased Buick or GMC at Bob Howard Buick GMC?
Yes, a leased Buick or GMC vehicle can be bought out at any time during the lease. Ask about the buyout early in the term so the numbers are clear before you decide.
Can I order parts online and pick them up at Bob Howard Buick GMC?
Yes. Place the order online, and the store calls when it is ready for pickup.
Does Bob Howard Buick GMC have Spanish-speaking staff?
Yes. Staff can help customers in Spanish, so you can ask for that help when you visit.
Where is Bob Howard Buick GMC and which areas does it serve?
You will find the store at 13300 N Broadway Ext, Oklahoma City, OK 73114. It sells Monday to Saturday from 8:30 AM to 9:00 PM and is closed on Sunday.
Bob Howard Buick GMC serves North Oklahoma City truck and SUV buyers
Bob Howard Buick GMC is a strong place to start for a GMC truck or Buick SUV in north Oklahoma City. We sell new Buick and GMC models, including Terrain, Acadia, Yukon, Yukon XL, Hummer EV SUV, Canyon, Sierra 1500, Sierra HD, Hummer EV Pickup, Sierra EV, Savana, Envista, Encore GX, Envision and Enclave, along with new, used and certified pre-owned inventory.
Our certified pre-owned program includes a 172-point inspection by factory-trained technicians, and certified vehicles carry an extended powertrain limited warranty and a bumper-to-bumper limited warranty. CarBravo includes 24-hour roadside assistance. Financing covers new and pre-owned vehicles, and new Buick and GMC leases are available too.
Trade-in customers can visit with or without an appointment.
Our Google record stands at 4.4 stars across 3,983 reviews. In an October 2026 5-star Google review, David B. wrote: “Great service, was fast and out the door.” In a September 2026 5-star Google review, Lisa E. wrote: “Damon was very helpful, friendly and professional!”
Start at Bob Howard Buick GMC: value your trade, browse the new and used GMC truck and Buick SUV inventory, then finish in store at 13300 N Broadway Ext, Oklahoma City.
Bob Howard Buick GMC answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Oklahoma City showroom, or call (405) 928-0697.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Bob Howard Buick GMC for complete details regarding current vehicle inventory, pricing, and equipment.
