I had a dead battery and called Bob Howard on a whim to see if they could help. David Hoffman sent the shuttle out to my house to give me a jump. David recommenced I bring it in to have the battery checked. I was able to get my vehicle to the shop to get my battery checked. Thankfully I did because it had a dead cell. It was replaced in under an hour and covered by my car’s Buick issued bumper to bumper warranty. Thank you David and all technicians for rescuing me in a difficult situation and resolving my issue so quickly! I will use Bob Howard for all my vehicle needs! Their customer service is above and beyond!