Janay Bennett a clerk at Bob Howard took great care of me on my request for a maintenance reimbursement. The entire service department there at Bob Howard has been great for the last two years. No complaints at all. The only complaint I would have is that I purchased a maintenance package and it was sold to me under false information. I purchased the PPM Plus package and was told that it covered A lot more than what it actually did. So next time I would be sure to do more research on what I purchased instead of trusting that I was getting what I was told.