They made me when I pulled into the garage checked out my pick up found a few things wrong and quickly told me. Set up appointment for 7 o’clock the next morning they was ready for me I had my vehicle loaner vehicle ready for me. Seem to have everything fixed very good I was pleased with them
My usual service person was not there...David Hoffman. He is usually very conscientious about the service. In fact, I drive from south side of town to Bob Howard because we bought the car there, and we had been so pleased with the service. This time there were a few things that made my experience on the negative side. (1) I chose to wait. I had my computer so was planning to do some work on the computer. The waiting area was very cold, and there are no tables to use for setting my computer. I don't like just resting it on my lap. (2) The bathroom did not seem as clean as usual. It was not gross, but there was trash around. It looked like it needed attention. (3) I asked the clerk about my rewards account...recording the transaction into the GM Preferred Owner rewards. She told me that I had to log on later to record the transaction. That is not the case. When I logged on, I actually had to record a service ticket to get my points. (4) Now I have received an email from Bob Howard that said that the service department recommended the new tires and that I chose to postpone them. In fact on my last visit several months ago, David told me I would need tires soon, and I did choose to postpone it. This time nothing was said to me...so I thought perhaps they had not worn that much more in the last few months. I did not choose (at this visit) to postpone the service.
Everyone was very kind and responsive. The only thing that was uncomfortable was the temperature of the waiting room, it was freezing in there. Otherwise it was a 10 and I am so glad you are taking care of my vehicle.
The customer service person did an excellent job with timeliness on communication and helping me through the process. However, Bob Howard did not have a loaner vehicle available for use resulting in a my family getting a taxi home. Also, Bob Howard management charged me for a battery replacement when the 3 month old battery I had prior to the power steering system issue (multiple hard steering wheel jerks) failed during the third jerk along with stalling my vehicle in the middle of a busy mall parking lot. I felt GM should have, without hesitancy, covered the cost of the battery. "GM reported that stouter negative battery cables and steering system grounds, amongst a few other changes, were made to more recent models of the trucks to quash the problem.." This would obviously put an unusual, variant load on the battery. I was charged approximately $220 for a problem that stemmed from a GM design flaw.