Service removed the filter inside the Yukon and the engine filter. When the ac/heat is turned to full capacity it is louder than it was prior to the vehicle being serviced. Please make note that I would like service to fix this issue next oil change. Thank you.
David Hoffman really took care of me when it was urgent that I get my car in and out quickly. This is the second time I have dealt with him and he is one of the most service oriented service techs I have dealt with.
David Cahill was very professional. He listened to what my concerns were and he took the time to show me what I needed as opposed to trying to sell me services. I feel he was honest and acted for my best interest. I would say, he put the customer first.
First and foremost, I do not appreciate paying over $500 to have my vehicle serviced and instead have my interior blatantly disregarded. For example, I discovered oil and grime throughout my interior and along my door panels. I mistakenly assumed GMC technicians were professional enough to care for one's interior. Additionally, I specifically told the service person what I expected and it was not performed up to the standard expected. If I ask to have my tires rotated, I expect them to check the pressure and fill them at the psi I desired. Instead when I had to go back to the dealership to have my interior cleaned from the oil and grime, I asked the technician to fill my tires to the desired psi and he still did a half ass job. He blatantly disregarded my request after acknowledging the poor job they did and recognizing how upset I was about my interior. Most importantly, the most basic of services were not even performed, nor were they even mentioned. This dealership is cutting corners and I for one do not appreciate it. I suppose I will begin taking my business elsewhere after this fiasco. Most importantly, I will soon be in the market for a new vehicle and if this is the service I should expect from GMC dealerships, maybe I should also look for another brand. Overall, my experience was not great and I do not mean to rant, but this is not what I expect when I have my vehicle serviced at a GMC dealership. I bring it to you all (GMC) to avoid the unprofessionalism at other service centers, but I guess I was wrong.
Jeff our sales rep was not bad, but the financing process has been horrible. Total lack of attention and failure to pay off trade in loans has me worried it will even be taken care of. We were told payoffs were sent, although the accounts show differently. I am honestly concerned that this will not be taken care of and we will have to make additional payments on vehicles we no longer have. I hope this review gets someone’s attention and this is resolved.