Customer Reviews

I was scheduled for a multi-point inspection and to have nitrogen placed in my tires. There is also a rattle when I start my car sometimes that I wanted checked out. When I got there, the service advisor heard the rattle, but the tech couldn���t get it to replicate later and could not identify the problem. No big deal, I���ve had that happen with cars in the past. What I am upset about is that I confirmed several times that my tires were inflated with nitrogen. After I had already left the dealership, I happened to look at the PSI display for my tires and they were all at the same lower PSI as before I brought my car in. Additionally, even though a multi-point inspection was allegedly completed, no one informed me that a couple of my fluid levels (radiator and window wash) were low. The service advisor was very helpful, so please don���t interpret this as a criticism of him. I am skeptical about whether I���ll bring my car back to be serviced at the dealership

I will never buy another gm vehicle due to bad customer service at location in Edmond Ok.

Both of the service reps I dealt with were very friendly and helpful but I encountered a lot more issues than I should have in one trip I felt. I dropped my car off for the day and ended up having to leave it there for 2 days unexpectedly because a part didn't arrive. Had I known it would take so long I would have scheduled a loaner. Then when I finally did pick up my car the free wash/vacuum I was due to receive was not done - after they had the car for 2 days! Then my glove box which I assumed was moved to reach the cabin filter was not installed back in correctly and would not shut. So after discovering both of these I had to leave my car there yet again and come back. Finally after getting the car on my way home I discover the air conditioner is still making the exact same noise I dropped it off for. This was discovered within minutes of me driving it. I found this extremely disappointing because it shows me whoever worked on it didn't ever listen for the initial sound to see exactly what I was referring to or they didn't test it out after replacing what they thought was wrong. I need to take the car back to get this resolved but I am a busy working mom and am now concerned to take my car there yet again and not get it back the same day. I just felt all of what I encountered could have been avoided had a little more time and detail been given. Again, though I will reiterate that both service reps I dealt with were very friendly and took the time to listen and address my issues when I brought them to them.

EVERYTHING WAS DONE PROMPTLY AND ON TIME

Like it...could not be happier.

Quick, courteous and knowledgeable.

It was a good experience.

Everything was great, fast, easy

From the time I stepped on the lot, the service was excellent. Jay Green my salesman made sure I was taken care and the process went smoothly.

Requested a bumper to bumper inspection and repairs with an engine oil change. Down side is there were issues identified however, not unexpected. All needed repairs were communicated to me for approval of actions. All repairs were completed and and vehicle returned same day. Thank you!!!!

My experience was very good. It took a long long to get all the paperwork done but overall it was very good. Thank you

Carl Odom, Service Advisor, was very helpful and professional.

The wait was a little long, but there was a lot of work to do so I understand

Good

Had an appointment at 9:00 you let my truck sit in the lot till 10:25 before you took it into the shop, then it took another 55 minutes before it came back. So for an oil change it took over 2 hours.

Peggy, the service advisor met me before I could turn truck off in drive up. Went through services to be performed, and looked up an outstanding recall. Since the procedures would take more time, she scheduled a ride to take me home. Pleasure to deal with and no problems whatsoever. Thanks a bunch.

Good service.

The entire experience was disorganized and the salesman was completely unprepared for us although we had given him a two hour notice of our ETA. Additionally the detailing of the vehicle was awful as there was soap and wax caked on the bottom of the truck. The employees were nice and polite, but the experience was something out of amateur hour. The only reason we went to bob howard was because the other dealership we were working with didn���t have the vehicle we were looking for.

The service reps out front were extremely nice and helpful. They even followed up with me to let me know when parts came in. The problem was the technicians, 4 of the 7 problems were left unresolved. They did manage to change the oil, and I think they rotated the tires and supposedly repaired the factory recall.

Excellent customer service!