David Hoffman was probably the best service advisor I've worked with in my lifetime. Seriously. He was competent, knowledgeable, courteous and friendly.
The service dept identified some maintenance issues on my GMC Yukon that otherwise would have cost me significantly more $ to fix.
I received a call on Thursday to setup a service appointment for a recall notice. The time was set up for 10:00 am on Saturday morning. On Friday I received an email reminder that my appointment was at 7:00, when I called to correct the appointment time the receptionist corrected the time but told be there was not a recall on my vehicle even-though I gave her the service bulletin that identified the recall. When I asked what services were planned for my appointment, all she could tell me was a multi-point inspection. I asked for the appointment to be changed to 10:00 and I would bring the truck in and maybe someone else could explain what was going on. During the initial appointment setup and when I dropped the truck off, I was told it would only take 30-45 minutes. I called after 90 minutes and was told the truck was still in service and could not get an estimate on how much time was remaining. Thirty minutes later I got a call the truck was done.
The service advisor was exceptional to interact with. Upon conclusion of my car repair, I arrived late in the afternoon he had already left for the day 4:45pm. I spoke with customer service and was able to provide warranty information on my car. I didn't receive a receipt of services and when I got in my car it wasn't cleaned (vacummed or washed). At previous dealers this is something that is a part of the service. I was told this is a service you must request in the beginning with your service advisor. I was unaware of this and in the future will request.
The dealership tried to charge me for a $40 dollar battery service. My terminals looked as if they were brand new because I just cleaned them and put foam battery washers under my terminals about a month ago.