Customer Reviews

tried to sell me way to much of unnecessary items

Everyone at Bob Howard was very nice and made sure I was taken care of!

Very friendly people treated me like a valued customer

Great attitude, clean, bright service area, clean and comfortable waiting room with comfy chairs

No issues, staff was friendly and accommodating

Myron and Jay did an excellent job helping us find the perfect vehicles.

When I asked for a quote on the cost of the repair, I was given a certain amount. When I was given the bill, I noticed the cost was higher (shop supplies). I would like to be given the total cost up front. When I checked under the hood, I noticed that the cap on the coolant tank was loose and some coolant had splashed out. I had to clean it up. Other than the above, everything else went ok. Thanks, Sherman Barr

Same great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Peggy my contact was excellent.

Everyone was very helpful and pleasant, especially the nice woman at the checkout desk.

Always great service

As always everything was A-OK

I recently had my 2018 GMC Sierra Denali repaired at Bob Howard Collision. The job hasn���t been completed. After Doug (Repair Man) called I went to pickup my truck and Doug never met with me, so I felt something was wrong. Come to find out the chrome siding on the drivers side doors where the wreck took place weren���t attached completely. One was hanging off. There was residue all over both of the drivers side doors and in the bed Of the truck. I also noticed that the air caps on each wheels were missing. Why I wasn���t sure. Why would this had happened? I felt horrible and took photos. I was told to bring the truck back next Tuesday and I did but still I didn���t get to see Doug. And to make things worse I noticed that on the inside of both the doors linings they were scratched up. It appears that both doors were removed and placed on a hard surface which may have caused unnecessary damage. I am not pleased at all! I���ve never experienced such poor service. I had just purchased my truck. It was brand new.

David Hoffman was superb.

Great

Mike and David are always extremely helpful and a pleasure to work with.

I dropped my truck off for the first time there for a scheduled oil change. When it was completed I was notified by the customer service rep that there were recommended services to my truck, one of which was changing the engine air filter, indicating it was only in "fair" condition. I asked how that could've been recommended seeing as I installed an aftermarket cold air intake 10,000 miles ago and was pretty sure Bob Howard wasn't going to replace the reusable air filter on my aftermarket intake. I was told not to worry about it that my truck was ready for pickup. Once I got there I inquired to my service rep as to why it was a suggested service when all they had to do was look over when they had the hood up changing my oil to see they wouldn't be changing the air filter. He had no idea, meaning that in the time we had the phone conversation to when I showed up, he hadn't inquired to the service tech as to how that happened in an attempt to a) explain the mixup to me as I had asked, and b) to ensure that future mixups were mitigated or hopefully eliminated. He brought the tech up who said he had accidentally entered it into my account based on GMC Acadia coding he used. This does not give me any indication that the service being performed on my truck is actually happening correctly and furthermore that any recommendations given are truly necessary and that I wouldn't be paying for services that are erroneous.

Service was great!

I would recommend the service department. Carl was an outstanding service representative. He tried to help, where as other service reps I have dealt with at other dealerships in the past have just said they don���t know or can���t help. He knows his stuff. I never said anything when I purchased the vehicle, but since I wanted to leave Carl a good review and the second question in this survey is suggesting the dealership as a whole and not just the service department, I need to make this comment. The sales side is something that may be a bit more difficult to recommend. In particular the finance folks. When the vehicle was purchased, the lady that handled my purchase was extremely rude because of the fact I would not purchase the aftermarket warranties. She slammed the drawers and signature tablet around because I said I just want to pay the agreed upon price and didn���t need anything extra. This frustration almost made me walk out. There was also a check issue because of her problem. Anyways. Service department, YES. Sales department (finance) NO.

My service advisor David did a great job communicating what was going on with my vehicle and getting it back to me as quickly as possible.