Customer Reviews

My experience was up and down. I emailed 3 different people my exact requirements for business, but it seems like all I get were generic responses. No one ever communicated at the dealership about already talking to me. If you are not going to actually work with me and be helpful, then don’t email me and “check on” things. I was told before I made the trip that payments between 250-260 on a black on black Terrain with heated seats would be possible (car did not have heated seats, paid out of pocket). After 5 hours of being there I was given multiple papers that had payments 300 plus. When I was ready to leave after 5 hours I was finally given a price I had been expecting since before my arrival. I feel like I wasted my time and Brian’s time if Bodie wasn’t serious about the price from the beginning. Brian wasn’t pushy and didn’t get angry when I showed my frustration. It would have been a much smoother process if the sales team actually meant what they said via text/email. I also think it’s silly to be dealing with a salesman for hours and when it comes time for numbers he has to act as the messenger between the financial person and myself. That took way too much time. However, I am thrilled we worked it out and I am enjoying my 400$ heated seats and 400$ remote start. Thank you.

GOT THE PROBLEM FIXED TIMELY. NO PROBLEMS. KEPT ME AWARE OF STATUS OF REPAIR. GOOD EXPERIENCE

Would not complete the repair because it was not original equipment (did not require parts - just 10 minutes of labor) despite having bought the truck from Bob Howard GMC 4 years ago. Took way longer than told to complete recall repair and oil change. I’ll never be back for service or purchase a replacement truck.

Recall fix was great! However, when I originally bought my truck from BH,used, they told me it passed a overall (7pt.check) fluids and basics. Shortly after (a week or so), I checked the oil and tranny fluids. No oil on dip stick and when I had it changed, what was drained was black and bad. Tranny fluid was same. Trucks currently running good but I didn’t want to return for service work. Other than that, all passed experience has been great.

Everyone was very accommodating, I was on a short time span and they worked to get me in and out in time for my appointment since I had come from out of town...

The service department is terrible!!!!!! They messed up my service issue multiple times and continued to make excuses for their poor performance. I have never, in my long experience buying cars, encounters such a dysfunctional service dept! It’s almost laughable how terrible they are!!

I was helped right away and found the car of my dreams. Everyone on the team, from the salesman to the men in finance were really amazing and did an excellent job explaining details that I needed to know.

From the moment we got on the lot, the experience was great. Didn’t feel pressured to buy and the sales guy Wes was very helpful in getting answers. If he didn’t know something instead of making up an answer he would get correct information. That was very much appreciated.

As far as the actual physical service to my vehicle and the service attendant who helped me is concerned, they did a great job! The only issues I had were that the day before I brought my vehicle in, I gave the parts dept. and service dept. all the info to my truck (including that it was a black widow edition WITH a lift kit) to verify I was going to get the correct parts and to give me a rough estimate of the entire cost so I had a roundabout number that I figured I would spend. The parts dept. gave me their price but i never heard back from the service dept. until they had my truck the next day. Then they told me they had ordered the wrong part and I would have to wait for the correct part to be delivered. THEN they told me that I would be charged an extra hour of labor because of my truck having a lift kit. I then got the total cost of everything from the parts dept. AND the service dept. It would've been nice to know the estimated cost the day before when I had asked for it and was told they would provide me with it, but I never heard back from the service dept. and then get the extra added cost and extra time to wait while I am in the waiting area just added to the frustration.

Really easy process! Thanks

Scott was very helpful in getting a warranty part replaced on my Enclave. Always excellent service at Bob Howard Buick.

Good experience.

David Hoffman was excellent to work with, my service was done quickly

Fast and excellent customer service

Bryan my saleman one of the best I've encountered in many years. Outstanding!

Transaction went smooth although I was misquoted on interest rate, asked the finance person not to hound me about the extended warranty and I was. Lastly, it was over 45 minutes with no communication to deliver the vehicle which resulted in a return trip to the dealership the next day so they could finish detailing the vehicle.

Bobby, GM, and Jeff, Sales Manager were great to deal with. Tons of communication.

got in and out in the time I told them, have never had a bad experience

Shelby was awesome, he is very knowledgeable about my vehicle and he even asked me if I wanted it washed. He does a great job every time I bring any of my vehicles in.

If you ever need to visit the dealership for any repairs make sure you visit with David Hoffman. The best. Keep up the good work David.