Mailliw, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Salesman Luis and Ron done a great job! I was very impressed with these two individuals! On the other hand Sebastian and Jarret wasn’t too impressive... Sebastian was the finance guy. Was was later at night but he was trying to rush through out paperwork while trying to sale us all the $7500 extras we said no it’ll make the payment too high. So he said here I can give you all this and still get your payment where you want it. Come to find out he just put the $7500 dollars down on the cash deposit line to get us out of there. Then waits a week later to call and say he made a mistake and we need to pay the $7500 down our lose the extra and the payment was still higher then we told them we would pay in the first place. I told him we’d just bring the car back so he got Jarret involved. We pretty much had the same conversation Sebastian and I had but he said he would throw in a tablet if we’d do it. Then the next day Sebastian said he’d throw in window tint also. Anys I went ahead and kept the car because my wife wanted the car and had been driving it for a week. The “make them love it scheme” I did lose all the extras but kept gap, my payment did go up and I didn’t get the tint or tablet from them. Use Luis or the other salesmen but only deal with Ron on financing. Just always been taught when you make a deal and shake hands the deal is done but not every lives by that....
This was my second time to work with Service Advisor David Hoffman. He is consistently personable, professional and takes time to address any questions I have about my Enclave or service that is needed. Very good experience.
Since I'm working in Edmond on a construction project your dealership is convenient for me. This is the second time I have had my Sierra serviced by your team and I have been extremely pleased both times I have been in. I must say the overall level of service is much better than I receive at the GMC dealer in metro Kansas City.
Service was great...oil changed within in hour. NO rotation or Wash requested. I was given no concerns or upcoming service needed? David Cahill always was keeping me informed of PM for my 2014 GMS Pickup.....I have high mileage of 188,000 current. Really was not impressed with my NEW service writer. Also.....my bill was mixed up and the original charge was higher than expected, because he didn't take my coupon....said that was always the price. The ladies who collected my money was GREAT!
Brought a 2018 Acadia in because of an issue. Showed them the issue, replicated the issue for them. Left, 6 hours later got a call back that they couldn’t replicate the issue. Picked up my car and it was still doing the same thing before I left the parking lot.