Sales staff lacks knowledge of current ads. I ultimately received the ad price only because I was able to provide a gm employee discount. Code. Otherwise I was told you would not honor the ad price which was online and on the radio. I even provided a copy of the online ad. When it came time to take my new vehicle home, my owner manuals were missing. I was told they were lost and would need to be mailed. I was also missing a key fob and found the package of locking lug nuts inside the vehicle instead of installed on the vehicle. Paying that much money for a new vehicle, I would expectt more attention to those type of details that cause the customer to return to the lot in order to get them resolved. Regardless of the profit made. Since my sale wasn't profitable to your team I was left feeling unimportant and on my own to address the issues mentioned.
Larry Palen your Shop Director is outstanding with your customers and always goes the extra mile to make sure they are happy and satisfied with the work your mechanics have done!! Thank you Larry Palen and Bob Howard!!
I bought my Lacrosse new at Bob Howard almost 4 yrs ago. It has close to 50,000 miles on it and needed tires and a ‘tune up’. I had also been told it needed struts. Everything got done still on warranty and you all put 4 new tires on (buy 3/get 1 free). ALWAYS REAL HAPPY WITH THE SERVICE! David Hoffman has always taken good care of me! Thanks!
Michael Johnson was phenomenal, everything you want in a salesman. Allowed us to take our time to make a decision was very accommodating and never pushy. Will definitely be back in the future and advise family and friends to give you all a shot.
I was told that items that were not working properly usually happen on all Enclaves, yet, I sat with my 3 yr.old granddaughter almost 3 hours until I had to inquire about my car. Then was told basically nothing was done. Still have same problems. I will NOT go to this dealership ever again and regret purchasing from this dealership. They should have told me if these problems are common among my vehicle.
I dropped my vehicle off on Thursday morning and was told it would be done by the end of the day. I never received a phone call the entire day, so I called first thing Friday morning only to be told the same thing: it should be done by the end of the day. I still never got a call, so called back at 6:45 Friday evening to yet again be told that it should be done by the end of the day Saturday. I inquired about a loaner vehicle since I had now been without a car for 2 days only to be told they didn't have any available. Yet again, no phone call Saturday so I called at noon and let them know I had to have a loaner vehicle if it wasn't going to be completed. I received a call around 4pm and was told it would be done by the end of the day Monday and they had a loaner vehicle for me thankfully. My car was finally completed on Monday evening and I voiced my concerns and was basically just told, "Sorry, we were really busy" and blame was placed on the technician with no attempt to justify the situation. I am extremely disappointed in the communication throughout the process and that I was never offered a loaner vehicle before I specifically asked. I will not be doing business here again.