I did recommend it to my wife and she went up to your place about noon for an oil change and tire rotation. She got the oil change, but they did not rotate her tires. She was not charged for it, but was disappointed when I pointed it out. First time in a dealership in a long time. Don't know what caused the confusion. Your folks did great for me. Fast and a nice breakfast sandwich.
At first I was beyond happy. They fixed my oil problem. They fixed my engine. And fixed the recalls. They had my car for two weeks. And o was so happy to finally have a working car since it’s never really ran good. That’s not until an hour after I drove it out of there. Like I said they had it two weeks. Took apart the engine and fixed all broken parts. The exhaust Camshaft solenoid was one of them. And they never said anything within those two weeks of them having it about my tire or wheel. And they didn’t say anything the two prior to taking it in when I got it all checked. This is where they have totally discredited themselves in my book. I paid $536 and an hour after I drive it out of their shop. I’ve got fluid that has leaked out my car all over the top of my tire and all on the ground. And my check engine light comes on. I call; and leave a message. I call back the next morning. I bring it in. I’m in the waiting for three hours since I gave them my car. They finally ask for the pictures of the fluid leak because they claim “ we have no idea where that came from” no clue. The check engine light is on because now they say in that hour the “ exhaust camshaft Actuator” is broken. After I just paid $334 to have the exhaust camshaft solenoid replaced. Which we are guessing the solenoid wasn’t broken to begin with. And it was really the actuator the entire time. Next they tell me. My wheel bearing on my driver side is dangerously damaged and needs immediate change. I hadn’t had my car for two weeks and it didn’t have that prior to my visit but it did on my way home? Its really bad also when they have a Member on their own team tell me “ go buy a certified used car but don’t you buy it from us. Don’t buy it from this lot. You will go down to the road to the other dealerships.” That says a lot right there in itself. And an advisor told me there was no way they didn’t know of these problems prior to me leaving the day before. So they wanted me to pay $1,200 more dollars to have them fix these “now broken parts” well I bought the parts myself and got two new mechanics putting things in and checking to see if they are new parts. Because at this point I would not be surprised if they purposefully broke my wheel and I’m not sure they replaced a broken part or said they did all this work just to charge me but didn’t actually change anything. What I’m saying is. Do not trust them. Do not go to them. And considering someone who works there told me not to come back. Take my advice and don’t buy a gmc they have too many problems and honestly. Dealerships are rip offs. Go to another shop.
I did not have any problems with the Radio/Navigation system in the Acadia. The radio was replaced because I was told that it had a computer code. The new radio/nav system does not work correctly. Some modes of the radio and the clock can not be adjusted, as the touch screen does not work right. Also the curtacy lights do not come on when the door is opened. I need to bring the car back in to get these items fixed.
It is great to hear that our staff at Bob Howard Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Outstanding Service Advisor - very friendly, compassionate and knowledgeable... and able to satisfy my Trucks needs as well as inform me as to future preventative maintenance considerations to contemplate. Awesome!