Brought in for oil change, recalls, and vibration under car. Thought it might be a motor mount. Car brought in a 7:15 am and returned at 6pm. Was told vibration was tires not balanced and paid $22 for it. Vibration still there. Thought the tire balance was BS. Not at all satisfied. Note: had my phone number updated, stood and watched the change on the computer, and was told they still couldn't reach me. Of course they tried the 'old number'.
Was disappointed my car couldn't be fixed the day I was there but was very pleased with the loaner vehicle. Tucker kept me informed about my car during the 4 - 5 hours I was there. All on Saturday were very nice when I needed to retrieve some items from my car. Shelby and David were very nice when I brought the loaner back and got my vehicle after I paid for it's repairs.
I made an appointment for an oil change and tire rotation. I also requested my spare tire pressure be checked. Despite having an appointment my service took 2 hrs 50 minutes.... why have an appointment?
Once home I checked my spare tire pressure myself to find out it only had 20 psi in it. I also checked my window wiper fluid.... it took 3/4 of a gallon to fill at home. I later read the email report saying you topped off my wiper fluid and checked my spare tire air neither of which actually happened. The email report also suggested I needed an alignment but no one told me this at the dealership.
I will not be back to your service department because of this general sloppiness..
They scammed me from start to finish on the car deal, I have already had the car in for service, at least that was a pleasant experience. But I wouldn't say your salesmen or GM are reputable at all, I told them from the very beginning I didn't want a black car, their comment was that if we give you $5750 in discounts would you buy the car. I bought the car but they scammed me on the paperwork. I am telling anyone I know not to go here for a car deal. And you don't care either because I reached out to you to help me and you said it was between me and the dealership, then why do you say you take customer service serious. I have a voice and I am using it to alert people to your crappy sales tactics! The fact that I had to stay in the dealership till midnight being bombarded by several sales people and they wouldn't give my keys back. I have answered this question once already, so don't send me any more requests for a survey, you and your dealership SUCK AND THEY SHOULD ALL BE FIRED!