Donnie Marie, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
My truck was not fixed after two separate appointments and BH took 8 months to fix my wife?s brand new Acadia. I?ve dealt directly with the service manager - who claimed that an engine noise is normal and is a result of transmission gearing. However; the noise happens when the truck is in park as well. How is this related to the transmission? Where does this leave me as a customer when the service manager basically tells me to go away? I also can?t get a loaner for a 2017 GMC Sierra Denali still under factory warranty when my vehicle is in for service? We have purchased 4 vehicles from Bob Howard in the past 4 years. I?m severely disappointed with the sales and service departments.
It is great to hear that our staff at Bob Howard Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I had a valid coupon for a $9.95 oil/filter change. Was told that they ran out of the oil advertised and sold me a job for $49. That's false advertising. If I was running the place, I would have ordered a drum of the premium oil they promised and honored the coupon. It was bait and switch, pure and simple.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Came in for a factory recall on steering assist on my 2014 Sierra, and was told when they Flash the module in my racquet pinion steering it ruin the whole racket pinion steering and it was going to need to be replaced and GM usually cover those expenses but how can flashing a module on a vehicle rack and pinion ruin the whole rack and pinion that was an outright lie in a scam GM was not going to pay for a racket pinion steering over a module I was going to be responsible for a $4,000 bill scam