767 Reviews Found
Confirmed Service Customer
Service writer very efficient. Service performed pretty quickly.
Annette R.
OKLAHOMA CITY
Business Response
Annette, we appreciate your kind words. The entire team at Bob Howard Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Service Customer
Very pleasant experience. Technicians were thorough and professional. They were attentive to my wife's concerns about her 2019 Buick Encore.
Maragret A.
OKLAHOMA CITY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
My truck was done sooner than what they said it would be
James M.
OKLAHOMA CITY
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!
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Business Response
We appreciate your high star rating! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
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Confirmed Service Customer
My car had a check engine light on after it was prepared. I did not receive a return phone after leaving three messages.
Tracy M.
OKLAHOMA CITY
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
David is always the best to work with. Friendly and punctual. He always goes the extra mile.
Steven B.
EDMOND
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Salesman worked with me and did a great job.
Christopher M.
STILLWATER
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Customer service was great. Unfortunately, a few repairs were identified after the initial estimate, but that is reasonable. Cost seemed high, but we didn���t have time to do any price comparison because we are leaving on vacation. Speed of service was appreciated.
Kevin L.
JONES
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you, and have a fantastic day!
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Confirmed Service Customer
David Hoffman was my service advisor and took excellent care of me.
Mark H.
EDMOND
Business Response
Hello, we really appreciate your feedback! We can't wait to see you again, have a great day.
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Business Response
Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hello, we really appreciate your feedback! We can't wait to see you again, have a great day.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
All good. It did take a little longer than predicted but not too bad.
Russell R.
EDMOND
Business Response
Thank you for sharing this review! We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving a great review!
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Confirmed Service Customer
I brought my vehicle in on a Saturday and was told due to the need to order some parts, it would be ready on Monday. I was called on Monday and told my vehicle was ready. I paid for the services only to find out my vehicle issue had not been resolved. My real frustration came about when I realized my service advisor wasn't concerned with my need to speak with him. After standing around for about 20 minutes, receiving several apologies from the assistant at the check-out window, and me asking to speak with the service advisor's manager (who acknowledged me but I'm still waiting for him to return to speak to me), my service advisor finally came to me and addressed my concerns.
Tyree P.
OKLAHOMA CITY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We can't wait to see you again, have a great day.
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Business Response
Hi there, thank you so much for your positive comments about Bob Howard Buick GMC! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Gismer, we appreciate your kind words. The entire team at Bob Howard Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!