721 Reviews Found
Confirmed Service Customer
Very pleasant buying experience...friendly staff. I have bought three vehicles so far and planing buy more in the future..
Aruna A.
OKLAHOMA CITY
Business Response
Aruna, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Howard Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
I feel that Bob Howard mechanics can be trusted to do whatever is necessary. I always call David Hoffman, Service Advisor, directly as we have worked with him for years and know he will do whatever is necessary to fix the problem.
James C.
EDMOND
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Business Response
Glad we could help you out!
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Confirmed Service Customer
Was in for a recall issue. Was handled promptly.
Janet G.
EDMOND
Business Response
Wow Janet, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Thanks a bunch!
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Confirmed Service Customer
Carl is always very helpful and knowledgeable. He does a great job for me.
Precision C.
EDMOND
Business Response
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Sales was not good, ended up buying at another dealership. Service however was amazing and made me feel very comfortable and very professional!
Gary R.
EDMOND
Business Response
Gary, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
David Hoffman Took the time to listen and address my concerns on a recall issue. Was very courteous in introducing himself and letting me know how to handle any issues
Kevin C.
OKLAHOMA CITY
Business Response
Kevin, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Cliff, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Bob Howard Buick GMC, we value our customers and we look forward to seeing you soon.
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Business Response
Bradley, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Hi, thank you for the high star rating! We hope to see you soon!
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Confirmed Service Customer
Online App wasn't working. Good thing I called to confirm. Wasn't aware a Free Shuttle is no longer a service but did have a Free Uber. Carl was very helpful.
Henry K.
TUTTLE
Business Response
Henry, we appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and please feel free to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Your Salesman Bodie found me a loaner when they said there was not one! He is the Best employee in my strongest opinion he needs a raise.... he is in sales and service just an all around great ambassador of Bob Howard!!!
Rick G.
OKLAHOMA CITY
Business Response
Rick, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
David was great. Thanks for all the follow up through this long fix on my yukon
Chad Z.
EDMOND
Business Response
Chad, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
The service man, David Hoffman was outstanding and courteous and honest.
Clifton M.
OKLAHOMA CITY
Business Response
Clifton, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
The only complaint I have is that the waiting lounge felt like there was no heat on. It was very cold, and I am not cold-natured.
Kelli M.
PRAGUE
Business Response
Kelli, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
They charged $300 labor to fix a bumper that popped back out with ing the week. After we returned to have it fixed, they said they couldn’t fix it. They referred us to bob Howard collision and said they would let them know. Bob Howard collision didn’t have a clue. It was miscommunication one after another.
Cecil T.
EDMOND
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (405) 463-9808 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Making appointments is so easy, everyone is friendly and professional. Never a problem - makes my life easier!!
Mary M.
EDMOND
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Howard Buick GMC and we hope to see you again soon!