What I was experiencing was taken care in a very short time. They knew what they were doing and addressed the problem and it was fixed with no issues afterwards. Service drive was curtious and helped quickly. Nothing was wrong with anything at all at the dealership, excellent service.
The service department at Bob Howard was outstanding. The guys took great care of us and completed all the work as promise with great communication!
The sales Dept. was totally opposite and the only reason we will not return. We got our vehicle on Memorial Day and it was almost like our sales guy, Edwin, didn't want to anything for us that day. We were told because we were purchasing a USED Denali, we may or may not get to have it cleaned?! We did convince him that with as expensive a vehicle that we were purchasing, the least they could do is clean it for us. We had to return a few days later to get multiple things fixed on our used Denali (windshield replaced, key fobs turned on, detailed, and a service alert looked at a fixed) and once it was dropped off in the early morning, the same sales guy, Edwin, took the keys and assured me that we would receive a call 'in a few hours' once it all the work was finished. 5 hours later, we had not received a call and it was nearing the end of the day. We attempted to call Edwin, with no answer. Called the dealership to locate him and they also could not get in touch with him. My husband and I decided to just drive back to the dealership to pick up our vehicle and to our surprise (and the surprise of the rest of the sales department) Edwin, who was the only one who had been working with us, had left for the day!! Without a call to us, or handing over the vehicle info to anyone else to call us. He also did not pass along that we needed a service alert looked at or the vehicle cleaned so neither were done in the 5 hours my vehicle was at the dealership. Half of the work promised by Edwin was done. Needless to say, I will purchase future vehicles elsewhere.