545 Reviews Found
Confirmed Service Customer
I was scheduled for a multi-point inspection and to have nitrogen placed in my tires. There is also a rattle when I start my car sometimes that I wanted checked out. When I got there, the service advisor heard the rattle, but the tech couldn���t get it to replicate later and could not identify the problem. No big deal, I���ve had that happen with cars in the past. What I am upset about is that I confirmed several times that my tires were inflated with nitrogen. After I had already left the dealership, I happened to look at the PSI display for my tires and they were all at the same lower PSI as before I brought my car in. Additionally, even though a multi-point inspection was allegedly completed, no one informed me that a couple of my fluid levels (radiator and window wash) were low. The service advisor was very helpful, so please don���t interpret this as a criticism of him. I am skeptical about whether I���ll bring my car back to be serviced at the dealership
Aushianna N.
OKLAHOMA CITY

Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
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Confirmed Service Customer
I will never buy another gm vehicle due to bad customer service at location in Edmond Ok.
Andy R.
EDMOND

Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
Both of the service reps I dealt with were very friendly and helpful but I encountered a lot more issues than I should have in one trip I felt. I dropped my car off for the day and ended up having to leave it there for 2 days unexpectedly because a part didn't arrive. Had I known it would take so long I would have scheduled a loaner. Then when I finally did pick up my car the free wash/vacuum I was due to receive was not done - after they had the car for 2 days! Then my glove box which I assumed was moved to reach the cabin filter was not installed back in correctly and would not shut. So after discovering both of these I had to leave my car there yet again and come back. Finally after getting the car on my way home I discover the air conditioner is still making the exact same noise I dropped it off for. This was discovered within minutes of me driving it. I found this extremely disappointing because it shows me whoever worked on it didn't ever listen for the initial sound to see exactly what I was referring to or they didn't test it out after replacing what they thought was wrong. I need to take the car back to get this resolved but I am a busy working mom and am now concerned to take my car there yet again and not get it back the same day. I just felt all of what I encountered could have been avoided had a little more time and detail been given. Again, though I will reiterate that both service reps I dealt with were very friendly and took the time to listen and address my issues when I brought them to them.
Kimberlee B.
EDMOND

Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
EVERYTHING WAS DONE PROMPTLY AND ON TIME
Randel G.
OKLAHOMA CITY

Business Response
We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
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Business Response
We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Was this review helpful?

Business Response
We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Was this review helpful?

Business Response
We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Sales Customer
From the time I stepped on the lot, the service was excellent. Jay Green my salesman made sure I was taken care and the process went smoothly.
Elvin H.
EDMOND

Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Requested a bumper to bumper inspection and repairs with an engine oil change. Down side is there were issues identified however, not unexpected. All needed repairs were communicated to me for approval of actions. All repairs were completed and and vehicle returned same day. Thank you!!!!
Rod R.
EDMOND

Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
My experience was very good. It took a long long to get all the paperwork done but overall it was very good. Thank you
Oliver B.
EDMOND

Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
Carl Odom, Service Advisor, was very helpful and professional.
John L.
EDMOND

Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The wait was a little long, but there was a lot of work to do so I understand
Allison M.
EDMOND

Business Response
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Had an appointment at 9:00 you let my truck sit in the lot till 10:25 before you took it into the shop, then it took another 55 minutes before it came back. So for an oil change it took over 2 hours.
Jerry F.
VILLAGE

Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
Peggy, the service advisor met me before I could turn truck off in drive up. Went through services to be performed, and looked up an outstanding recall. Since the procedures would take more time, she scheduled a ride to take me home. Pleasure to deal with and no problems whatsoever. Thanks a bunch.
Mitch W.
EDMOND

Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for taking the time to let us know how we did. Have an awesome day!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Confirmed Sales Customer
The entire experience was disorganized and the salesman was completely unprepared for us although we had given him a two hour notice of our ETA. Additionally the detailing of the vehicle was awful as there was soap and wax caked on the bottom of the truck. The employees were nice and polite, but the experience was something out of amateur hour. The only reason we went to bob howard was because the other dealership we were working with didn���t have the vehicle we were looking for.
Danielle B.
ALTUS

Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
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Confirmed Service Customer
The service reps out front were extremely nice and helpful. They even followed up with me to let me know when parts came in. The problem was the technicians, 4 of the 7 problems were left unresolved. They did manage to change the oil, and I think they rotated the tires and supposedly repaired the factory recall.
David L.
EDMOND

Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Howard Buick GMC and we hope to see you again soon! Hi, thanks for taking the time to leave a review.