Kept my vehicle for almost a week. Said it was fixed but it wasn’t. No loaner was given. After a week I decided to pick it up to take to another GM dealership vehicle was muddy like it was taken off road. Driven for 50 miles according to paperwork. What’s worse is that after all that it was never fixed. Not diagnosed with the issue.
Was very helpful. But was told that my car would be ready on Tuesday by 6pm or first thing Wednesday morning . Did not receive a call so called them around 12pm. Was told it would be ready by 5pm .Needless to say. Service man Blake had taken Wednesday And Thursday off without an explanation why I was told Tuesday or by first thing Wednesday. Other than that everything and everyone was great
After dealing with Bob Howard this time and my experience with the service department this time, I can not and will not recommend this company to any one. If you would like to call me to under stand more about my experience, please feel free to give me a call at ether of the following numbers; Home # 405-844-5348 Cell# 405-919-3097
Very professional. Got me in quickly for routine service and I ordered a cargo net while I was there. Parts department coordinated with the service department and put it in for me. Everyone there is very respectful. Much appreciated.
While having my Encore serviced, the mechanic discovered a defective drain plug which would require a new oil pan. David Cahill helped resolve this problem; I have always been impressed with David's attention given to me when servicing is required.
$2k to assess the issue with no identified failure nor estimated cost for that work. Instead I drove it to another Chevy dealership who assessed and fully repaired it for under $1500. Feels like you're trying to rip people off.
My car was having trouble starting so I brought it in to have it evaluated. I was provided to a courtesy loaner car ( which was very nice and of course made me want to upgrade because it was the newest model with all the features ). I was updated regularly on the progress of my car. Felt like it was not rushed threw while getting repair. I even received a coupon for my next needed oil change. Overall it was a good experience.