My experience was up and down. I emailed 3 different people my exact requirements for business, but it seems like all I get were generic responses. No one ever communicated at the dealership about already talking to me. If you are not going to actually work with me and be helpful, then don’t email me and “check on” things. I was told before I made the trip that payments between 250-260 on a black on black Terrain with heated seats would be possible (car did not have heated seats, paid out of pocket). After 5 hours of being there I was given multiple papers that had payments 300 plus. When I was ready to leave after 5 hours I was finally given a price I had been expecting since before my arrival. I feel like I wasted my time and Brian’s time if Bodie wasn’t serious about the price from the beginning. Brian wasn’t pushy and didn’t get angry when I showed my frustration. It would have been a much smoother process if the sales team actually meant what they said via text/email. I also think it’s silly to be dealing with a salesman for hours and when it comes time for numbers he has to act as the messenger between the financial person and myself. That took way too much time. However, I am thrilled we worked it out and I am enjoying my 400$ heated seats and 400$ remote start. Thank you.
The whole Bob Howard Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Would not complete the repair because it was not original equipment (did not require parts - just 10 minutes of labor) despite having bought the truck from Bob Howard GMC 4 years ago. Took way longer than told to complete recall repair and oil change. I’ll never be back for service or purchase a replacement truck.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Recall fix was great! However, when I originally bought my truck from BH,used, they told me it passed a overall (7pt.check) fluids and basics. Shortly after (a week or so), I checked the oil and tranny fluids. No oil on dip stick and when I had it changed, what was drained was black and bad. Tranny fluid was same. Trucks currently running good but I didn’t want to return for service work. Other than that, all passed experience has been great.
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Howard Buick GMC, we value our customers and we look forward to seeing you on your next visit.
The service department is terrible!!!!!! They messed up my service issue multiple times and continued to make excuses for their poor performance. I have never, in my long experience buying cars, encounters such a dysfunctional service dept! It’s almost laughable how terrible they are!!
Laci, thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
I was helped right away and found the car of my dreams. Everyone on the team, from the salesman to the men in finance were really amazing and did an excellent job explaining details that I needed to know.
Jaiana, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
From the moment we got on the lot, the experience was great. Didn’t feel pressured to buy and the sales guy Wes was very helpful in getting answers. If he didn’t know something instead of making up an answer he would get correct information. That was very much appreciated.
Kyle, our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Bob Howard Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
As far as the actual physical service to my vehicle and the service attendant who helped me is concerned, they did a great job! The only issues I had were that the day before I brought my vehicle in, I gave the parts dept. and service dept. all the info to my truck (including that it was a black widow edition WITH a lift kit) to verify I was going to get the correct parts and to give me a rough estimate of the entire cost so I had a roundabout number that I figured I would spend. The parts dept. gave me their price but i never heard back from the service dept. until they had my truck the next day. Then they told me they had ordered the wrong part and I would have to wait for the correct part to be delivered. THEN they told me that I would be charged an extra hour of labor because of my truck having a lift kit. I then got the total cost of everything from the parts dept. AND the service dept. It would've been nice to know the estimated cost the day before when I had asked for it and was told they would provide me with it, but I never heard back from the service dept. and then get the extra added cost and extra time to wait while I am in the waiting area just added to the frustration.
Robert, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Sammy, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Rodney - thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Transaction went smooth although I was misquoted on interest rate, asked the finance person not to hound me about the extended warranty and I was. Lastly, it was over 45 minutes with no communication to deliver the vehicle which resulted in a return trip to the dealership the next day so they could finish detailing the vehicle.
Kevin, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Howard Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Mark, thank you for taking the time to write about your visit. It is wonderful to hear that our staff at Bob Howard Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
It is great to hear that our staff at Bob Howard Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.