700 Reviews Found
Confirmed Service Customer
You have been great and I'm very happy with it thank you
Kinneth P.
OKLAHOMA CITY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
great, just pulled in and out in 20 minutes. oil change
Ricky H.
GUTHRIE
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Confirmed Service Customer
A little unsure of dropping off my vehicle due to previous experiences but I gave it one more shot. Very pleased with my experience this time. Carl took great care of me from start to finish. Got my 2016 Yukon Denali squared away!
Ryan S.
EDMOND
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Confirmed Service Customer
They go above and beyond all other service departments.
Masterson G.
ARCADIA
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Confirmed Sales Customer
My salesman was absolutely fabulous!!! Such a nice guy I can���t spell his name but I think it���s Myron!! .
Robin S.
CHOCTAW
Business Response
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
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Confirmed Service Customer
They have not been overly helpful after the sale. I did not receive all accessories I realized after purchase
Dustin C.
YUKON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (405) 463-9808 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The young ma did a very good job of answering our questions. There's a very high possibility that I will return.
Larry S.
EDMOND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Howard Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Was a short wait which made me very happy. Everyone was very courteous and helpful.
Phyllis W.
EDMOND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Howard Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Oil and filter, and air filters change. Very satisfied. Saturday price specials brought me in.
Dennis G.
PERKINS
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Howard Buick GMC. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
It was a painless experience. Salesman was informative and personable.
Shane R.
TONKAWA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Cleanest and most friendly service department I���ve ever been to. The staff is ready to help the second you drive up.
Randlett P.
OKLAHOMA CITY
Business Response
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thanks a bunch! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I purchased brand new tires at your dealership on Monday I text the service guy on Tuesday to let him know I've had to put air in its not holding air I did not have time to come in I made an appointment for Saturday because it was not holding air told them I was sure it was the valve stem.. I show up for my appointment on Monday they tell me it was just a consultation they would diagnose the problem in about an hour and a half and then make an appointment to have it fixed I was trying to leave for Florida with two granddaughters... I made the appointment to have the tire fixed, why would I have to wait an hour and a half to get the tire diagnosed and then have to wait an hour and a half on top of an appointment that I thought I had already made they let me leave with 35 lb of pressure in my 2500 Duramax diesel Chevy with no care I went down the street they had me fixed up within 15 minutes and with no charge it was just the valve stem as I thought!!
Crystal B.
EDMOND
Business Response
On behalf of everyone at Bob Howard Buick GMC, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact our team so we can discuss options with you.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
I have a new Enclave Avenir. The sunroof shade does not latch. I come in to have it fixed. I told the one that scheduled my appointment the reason for me coming. I live in Yukon. 30 mile drive. I find the part has to be ordered. Why wasn���t it ordered when I told the scheduler the issue. Now I have to rearrange my schedule and come back when the part arrives.
Donna E.
YUKON
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss them in greater detail.
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Confirmed Service Customer
I always book appointment for something that should take 30min to a hour to do and end up being there 3hr
Terry S.
GUTHRIE
Business Response
Thank you for leaving feedback. Please reach out to us at (405) 463-9808 so we may identify ways to improve your experience.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
Peggy got me right in and the guys were very prompt and served me well
Tywona D.
OKLAHOMA CITY
Business Response
Tywona, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Bill and Wes assisted myself and my husband in finding the perfect vehicle for our family. We love it! They were courteous, professional, and personable. They even stayed a little late to help us get into the car that night. This was the best car
Somer D.
MIDWEST CITY
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Howard Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!