Michael Johnson (sales) and Tyler Plunkett (finance) treated my wife and I with courtesy and efficiency. MJ even came in on his day off to make sure he was there when we drove down to close on the deal. Everyone was friendly and helpful.
My wife and I were driving through Oklahoma City on our way to Phoenix and our air conditioner started blowing warm air. We have a 2012 Buick Enclave. I called ahead and asked the Service Dept. to give me a time when we arrived and they took me right in upon our arrival at the Bob Howard Dealership. I was very satisfied with their courtesy and promptness in draining the remaining Freon and refilling the Freon tank. They carefully explained that they could not diagnose the problem without completely draining the Freon, then refilling the container. I wanted to get back on the road, so they serviced my vehicle quickly and placed some dye in the Freon to assist the Service Dept. in Phoenix, AZ when I had more time for a complete diagnosis (leaking issues). I appreciated their friendliness and professionalism. Their Dealership was very easy to find and I could get back on the road again to find I-40 to continue our trip!
I was very disappointed because my tires were supposed to be rotated and I do not believe they were. The reason I do not think they were is because my front drivers tire was missing the cap and that same tire was still in the same spot. So then I call to ask them about this and they said, 'oh just bring it back in.' Then I get an email informing me that I need an alignment which was never mentioned to me while I was at the dealership and I live about 45 minutes away.