A little unsure of dropping off my vehicle due to previous experiences but I gave it one more shot. Very pleased with my experience this time. Carl took great care of me from start to finish. Got my 2016 Yukon Denali squared away!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (405) 463-9808 to discuss your concerns, as your satisfaction is of utmost importance to us.
I purchased brand new tires at your dealership on Monday I text the service guy on Tuesday to let him know I've had to put air in its not holding air I did not have time to come in I made an appointment for Saturday because it was not holding air told them I was sure it was the valve stem.. I show up for my appointment on Monday they tell me it was just a consultation they would diagnose the problem in about an hour and a half and then make an appointment to have it fixed I was trying to leave for Florida with two granddaughters... I made the appointment to have the tire fixed, why would I have to wait an hour and a half to get the tire diagnosed and then have to wait an hour and a half on top of an appointment that I thought I had already made they let me leave with 35 lb of pressure in my 2500 Duramax diesel Chevy with no care I went down the street they had me fixed up within 15 minutes and with no charge it was just the valve stem as I thought!!
On behalf of everyone at Bob Howard Buick GMC, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact our team so we can discuss options with you.
I have a new Enclave Avenir. The sunroof shade does not latch. I come in to have it fixed. I told the one that scheduled my appointment the reason for me coming. I live in Yukon. 30 mile drive. I find the part has to be ordered. Why wasn���t it ordered when I told the scheduler the issue. Now I have to rearrange my schedule and come back when the part arrives.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss them in greater detail.
Tywona, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Bill and Wes assisted myself and my husband in finding the perfect vehicle for our family. We love it! They were courteous, professional, and personable. They even stayed a little late to help us get into the car that night. This was the best car
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Howard Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!